Medical Records Clerk in Tustin, California at Hurtt Family Health Clinic Inc

The Medical Records Clerk is responsible for maintaining accurate, complete, and confidential patient health records in accordance with federal and state regulations, including HIPAA and HRSA requirements. This role supports clinical operations by ensuring timely processing, organization, and release of medical records while safeguarding patient privacy and supporting continuity of care across the Hurtt Family Health Clinic (HFHC).

This position is full-time with a schedule of Monday through Friday 8am to 5pm, with occasional weekend hours for a rotating Saturday morning shift (Saturday 8am-12pm) approximately 2-5 times per year.

Medical Records Clerks must be bilingual in Spanish and English.

The best candidate for this position:

• is bilingual in Spanish
• has previous successful experience processing medical records
• experience in a community clinic setting is a plus
• Knowledge of EMR systems is a plus (eClinicalWorks preferred)
• is able to commit to a schedule of Monday-Friday 8am-5pm

What You'll Do:

Job Responsibilities & Duties

• Routes all faxes, mail, email, etc. to appropriate staff in a timely and efficient manner.
• Process requests for medical records in compliance with HIPAA, state law, and clinic policies.
• Track, document, and log all requests and disclosures of protected health information (PHI). Investigates and satisfies subpoenas and high-level medical requests, involving the Patient Support Services Manager or COO as needed.
• Accurately calculate and collect applicable processing fees.
• Assemble, organize, and maintain patient medical records in eClinical Works in accordance with clinic policies and regulatory requirements.
• Scan, upload, and index external records and documents into eClinical Works accurately and timely.
• Assist with internal audits, compliance reviews, and responses to record-related inquiries.
• Assist staff in obtaining external records, as needed.
• As applicable, reroutes telephone messages and enters all requests directly into EMR and sends to appropriate staff.
• Maintains confidentiality of all medical records, telephone calls, and messages as appropriate

What You'll Bring:

Minimum Qualifications

• High School Diploma or equivalent
• Bilingual in Spanish and English with comprehension of medical terms in both languages.
• Experience processing medical records (community clinic setting preferred)
• Ability to receive instruction and multi-task while working in a fast-paced environment.
• Demonstrated “detail-approach” to administration and organization.
• Proficiency in data entry and computer programs in Microsoft Windows and Office (Word, Excel, Outlook, PowerPoint, Internet Explorer).
• Ability to recognize and maintain confidentiality of information as appropriate.