Customer Service Analyst in Manaus at Universal Electronics
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Job Description
Main responsibilities:
Act as the interface between customers, sales, and operations, ensuring compliance with orders, deadlines, and service level (OTD). Respond to customer demands; Communicate status updates, shipments, and forecasts to customers and S&OP; Manage customer support requests and situations; Monitor the production of critical items, aligning priorities with Production Planning and Control (PCP); Support Sales & Operations Planning processes, ensuring service level and delivery performance (OTD); Manage the flow of raw materials, demand forecasts, and integration between planning, production, and inventory systems; Administer sales orders, invoicing, and ensure the accuracy of commercial transactions; Prepare and update production, invoicing, and inventory reports.
Requirements:- Bachelor's degree completed (Business Administration, Logistics, or related fields);
- Proven experience in customer service within the electronics industry / supply chain;
- Experience with S&OP and performance indicators (OTD);
- Experience with Production Planning and Control (PCP), order management, and invoicing;
- Knowledge of ERP systems and Excel. Knowledge of the Sankhya System is a plus;
- Advanced English;