Intake Specialist (Tuesday - Saturday, 11:00am - 7:30pm) in Cincinnati, Ohio at DeCoach Rehabilition Center

Location: Sharonville, OH
Job Type: Full-time
Schedule: Tuesday through Saturday, 11:00am to 7:30pm

DeCoach Recovery Centre is a leading addiction treatment center providing comprehensive, compassionate care to people living with substance use disorders. Our evidence-based programs are tailored to each patient’s needs and built around long-term recovery.

When someone is ready to ask for help, the first conversation matters. As an Intake Specialist, you will be that first voice. You will guide clients and families through the admissions process, answer their questions, and make sure they feel supported from the very first call. No addiction treatment experience? If you have a background in customer service, hospitality, retail, or any role where you helped people through a stressful moment, we want to hear from you. We will teach you the rest.

Welcome and guide clients

• Serve as the first point of contact for clients, families, and referral sources
• Complete initial screenings to help determine the right level of care
• Explain our services, treatment options, and admissions process clearly and accurately

Coordinate admissions

• Manage admissions paperwork, insurance verification, and pre-authorizations
• Work with clinical, medical, and outreach teams so each client moves smoothly from first call to admission
• Keep admissions records accurate and compliant

Stay connected

• Follow up consistently with clients, families, and referral sources
• Partner with our outreach team on lead follow-up
• Coordinate with clinical and medical staff on assessments and intake scheduling

Educate and support

• Help clients and families understand the recovery process and the resources available to them
• Offer calm, informed support during a difficult and often emotional time
• Contribute to informational materials about our programs

Track and improve

• Track admissions data, including referral sources and conversion rates
• Spot trends and suggest ways to improve the admissions process
• Take part in team meetings on process and performance

Required

• High school diploma or equivalent
• Strong communication skills and the ability to speak with clients and families with empathy and professionalism
• Strong organizational skills and the ability to juggle multiple priorities and deadlines
• Working knowledge of Microsoft Office

Preferred, but not required

• Experience in admissions, customer service, or a healthcare setting
• Familiarity with addiction recovery and treatment
• Experience with EHR software

• Medical, dental, and vision insurance
• Company-matched 401(k)
• Company-paid life insurance
• Tuition reimbursement
• Yearly merit raises
• PTO and paid holidays
• Opportunities for advancement
• STAR program eligible facilities

If you are compassionate, organized, and ready to learn a rewarding field, apply today. This is a strong first step into healthcare and addiction treatment, with room to grow.