HVN - Terminal Operations Controller in New Haven, Connecticut at Avports LLC

Join a Growing Airport in a Critical Operations Role!

Avports is seeking a highly attentive and operationally focused Terminal Operations Controller to support the safe, efficient, and coordinated operation of terminal, gate, and ramp activities at Tweed New Haven Airport (HVN).

HVN is undergoing a major transformation, including a new 84,000-square-foot terminal and an extended runway project—creating an exciting opportunity to join a growing team focused on safe, responsive, and customer-centered airport operations.

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The Opportunity

In this role, you will serve as the primary airport point of contact for daily air carrier operations and coordinate gate assignments, terminal occupancy, aircraft parking, deciding activities, and operational contingencies. You will work closely with airlines, ground handlers, Air Traffic Control, and airport departments to maintain safe and efficient operations in a fast-paced, 24/7 environment.

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Key Responsibilities

• Serve as the primary airport contact for daily air carrier operations, escalating issues as needed

• Coordinate and adjust gate assignments, aircraft parking, terminal facilities, and deicing areas based on schedules, passenger volume, weather, and irregular operations

• Monitor terminal occupancy, passenger flow, and flight information for safety, capacity, and accuracy

• Anticipate operational constraints and implement contingency measures during delays, disruptions, or emergencies

• Coordinate with airlines, ground handlers, Air Traffic Control, and airport departments

• Monitor access control, alarms, video surveillance, and aviation radio communications; report security concerns

• Support TSA compliance, emergency response, ramp and ground handling safety, and document incidents and irregular operations

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What You Bring!

• High school diploma or equivalent required

• Associate or bachelor’s degree in airport management, aviation management, emergency management, or a related field preferred

• At least one (1) year of experience in airport operations, airline operations, aviation security, emergency management, or a related operational field preferred

• Working knowledge of airport environments, aircraft operations, terminal operations, and ramp safety practices

• Strong situational awareness, operational judgment, communication, organization, and problem-solving skills

• Ability to coordinate multiple stakeholders, manage competing priorities, and make timely decisions under pressure

• Ability to remain composed and professional during disruptions and emergencies

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Additional Requirements

• Must be at least 18 years of age

• Must be authorized to work in the United States without sponsorship

• Valid driver’s license with an acceptable driving record

• Must successfully pass and maintain TSA background screening and airport security badging requirements

• Must meet all airport operational training and credentialing requirements

• Must be able to obtain and maintain authorization to operate airport vehicles and access restricted areas

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Work Environment & Schedule

• Work in terminal, ramp, airside, secure, and restricted airport environments with exposure to aircraft operations, variable weather, noise, and operational hazards

• Requires frequent movement throughout operational areas and continuous situational awareness, multitasking, and decision-making under pressure

• Personal protective equipment may be required in operational or restricted areas

• Must be able to lift, carry, push, or pull up to 50 pounds, with or without reasonable accommodation

• This essential 24/7 operations position requires shifts that may include nights, weekends, holidays, emergencies, severe weather, and extended duty periods

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Why Join Avports?

• Be part of a growing airport undergoing significant development and expansion

• Play a direct role in coordinating safe and efficient terminal, gate, and ramp operations

• Join a company with a strong aviation legacy and continued growth trajectory

• Build valuable experience in a dynamic, safety-critical operation

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Compensation & Benefits

Avports offers a competitive compensation package and benefits, which may include:

• Medical, dental, and vision coverage

• 401(k) retirement plan

• Paid time off and holidays

• Professional development opportunities

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Apply Today

If you are ready to build your career in airport operations and thrive in a fast-paced, team-oriented environment, we encourage you to apply!

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Avports is an equal opportunity employer committed to providing a workplace free from discrimination. We provide reasonable accommodation to qualified individuals with disabilities and encourage applications from all qualified candidates.