Assistant General Manager | Surprise, AZ in SURPRISE, Arizona at TRAPPERS SUSHI SURPRISE LLC

Assistant General Manager | Surprise, AZ

NOTE: Applicants must live in the Surprise, AZ / West Valley area or within commuting distance. We do not offer relocation assistance for this role.

We’re looking for an Assistant General Manager who lives for great guest experiences and great teams to lead the front of house at our Surprise restaurant.

You’re the person guests remember. You’re on the floor during the rush, greeting regulars, checking tables, fixing problems before they grow, and making sure every guest leaves wanting to come back. Just as importantly, you know that great hospitality starts with a team that feels supported, trained, and appreciated. You coach in the moment, recognize good work out loud, and hold people accountable with respect.

You’ll partner closely with the restaurant’s leadership team and Kitchen Manager to run a smooth, well-staffed operation, step in to lead the restaurant when leadership is off-site, and work with Human Resources to build a team people want to be part of.

If you’re ready to own the guest experience, grow a front-of-house team, and build toward a General Manager role, we’d love to meet you.

What You’ll Do

Guest Experience

• Own the front-of-house guest experience from greeting to farewell, keeping service warm, attentive, and consistent with Trapper’s standards.
• Maintain a visible floor presence during peak periods: touching tables, supporting servers and bartenders, and keeping the pace of service on track.
• Handle guest concerns promptly and professionally, follow up on recurring issues, and turn unhappy guests into returning ones.
• Partner with the kitchen to keep ticket times, food presentation, and order accuracy where they need to be.
• Monitor guest feedback and online reviews and act on what guests are telling us.
• Keep the dining room, bar, host stand, and restrooms clean, organized, and guest-ready at all times.

Team Leadership

• Hire, train, and develop hosts, servers, bartenders, and front-of-house leads in partnership with Human Resources.
• Lead pre-shift meetings that set expectations, share goals, and recognize great work.
• Coach team members in real time and give timely, specific feedback, both positive and corrective.
• Build a respectful, inclusive team culture where people feel heard and want to stay.
• Support Employee of the Month and other recognition programs, and celebrate team wins.
• Address performance or conduct concerns in partnership with the restaurant’s leadership and Human Resources.
• Promptly route employee complaints, accommodation requests, and other sensitive concerns to Human Resources.
• Ensure team members complete required training and keep certifications and permits current.

Operations

• Open and close the restaurant and serve as manager on duty, including leading the full restaurant when senior leadership is off-site.
• Build and manage front-of-house schedules that match sales volume while controlling labor and overtime.
• Oversee cash handling, drawer counts, deposits, and authorized discounts, comps, and voids.
• Ensure responsible alcohol service and compliance with Arizona liquor laws.
• Ensure accurate timekeeping, proper recording of all hours worked, and adherence to company meal and rest break procedures.
• Report workplace injuries and safety incidents immediately and complete required documentation.
• Execute company promotions, menu changes, and operational initiatives.
• Protect confidential employee, payroll, and financial information.
• Complete reports, checklists, and administrative responsibilities accurately and on time.
• Uphold Trapper’s Sushi’s TRAPCHK core values: Teamwork, Respect, Accountability, Passion, Communication, Honesty, and Kindness.
• Perform other related duties and support business needs as assigned.

What’s In It for You

• Compensation: Starting at $27.00 - $29.25 per hour, based on experience and qualifications. As a management position, the Assistant General Manager does not participate in tips.
• Medical insurance: coverage begins the first of the month following two consecutive months of full-time employment. Trapper’s covers 80% of the premium for employee-only coverage on the PPO 1000 plan.
• Paid vacation starting at two weeks per year and increasing with tenure up to four weeks, per company policy.
• DailyPay access, allowing eligible employees to access earned wages before payday.
• 401(k) retirement plan eligibility after one year of continuous employment, subject to plan terms.
• Voluntary dental and vision coverage.
• Employee Assistance Program (EAP).
• Earned paid sick time in accordance with Arizona law.
• A complimentary meal while on shift, plus a 25% dining discount off duty that extends to your immediate family.
• Food Protection Manager certification provided and paid for by Trapper’s.
• Leadership development and a clear pathway to General Manager.
• A supportive, collaborative, and people-first culture where your contributions matter.

What You Bring

• Two or more years of restaurant management or supervisory experience, with a strong front-of-house or hospitality background, or equivalent internal progression through Trapper’s Sushi leadership roles.
• A genuine passion for hospitality and a track record of creating memorable guest experiences.
• Demonstrated ability to hire, train, motivate, and retain front-of-house team members.
• Confidence handling guest concerns with patience, professionalism, and good judgment.
• Working knowledge of scheduling, labor management, and cash handling.
• Clear, friendly, professional communication with guests, team members, leadership, and Human Resources.
• Ability to stay organized, prioritize competing needs, and make sound decisions during busy service.
• Proficiency with point-of-sale, scheduling, and timekeeping systems; Toast and 7shifts experience is a plus.
• Ability to obtain and maintain a Maricopa County food handler card and required Arizona Title 4 liquor law training.
• Food Protection Manager certification preferred; must be obtained after hire if not already held.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

The Physical Stuff

• Restaurant-based position in a fast-paced, high-volume environment.
• Ability to stand and walk for extended periods and move throughout the restaurant.
• Ability to regularly bend, reach, stoop, kneel, push, and pull.
• Ability to lift and carry up to 25 pounds frequently and up to 50 pounds occasionally, with or without assistance.
• Exposure to hot surfaces, sharp equipment, cleaning chemicals, wet floors, walk-in coolers and freezers, and moderate-to-high noise levels.
• Ability to manage frequent interruptions while remaining attentive to guests, team members, and restaurant operations.
• Use of required PPE, including non-slip footwear.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Compliance and Equal Opportunity

This position is classified as non-exempt under the Fair Labor Standards Act and applicable state law and is eligible for overtime compensation in accordance with applicable federal and state laws. All hours worked must be accurately recorded, including work performed outside scheduled shifts or off site.

Trapper’s Sushi is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. This applies to all employment practices, including recruiting, hiring, training, promotion, compensation, benefits, and disciplinary action.

Trapper’s Sushi will provide reasonable accommodations to qualified individuals with disabilities and for other protected needs as required by applicable law.

This posting describes the general nature and primary responsibilities of the position. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs.