District Service Manager in HOUSTON, Texas at Morrow Equipment Company LLC

GENERAL JOB DUTIES:

Supervise and direct the operation, administration, and personnel activities for the District office. Manage day-to-day operations of shop, yard, parts and office personnel.

ESSENTIAL JOB FUNCTIONS:

• Ability to effectively communicate with co-workers, customers and vendors in a professional business environment, demonstrating a commitment to providing outstanding customer service.
• Ability to work in a collaborative manner with all personnel to ensure tasks are completed timely.
• Required to have excellent organizational skills and the ability to multi-task and adjust priorities as necessary in order to meet deadlines.
• Ability to handle confidential information in a professional and respectful manner.
• Demonstrates a “can-do” attitude by being self-driven, personable, and dependable.
• Respectful and appropriate verbal and non-verbal communication style to express ideas, thoughts, and feelings to everyone while performing for/or representing the Company.
• Strong focus towards serving internal and external customers with courtesy, tact, calmness, timeliness, sincerity, and empathy.
• Successful problem-solving skills, including the identification, resolution, prevention of problems, and being a good listener.
• Effective speaking and writing skill and ability, including face-to-face, by phone, email, reports, and other required documentation.
• Detail-oriented with an ability to plan and prioritize work activities with a focus on quality and timeliness.
• Ability to adapt to changes in the work environment, manage competing demands, and is able to multi-task and deal with frequent changes, delays, or unexpected events.
• Ability to read and interpret technical documents, including parts and equipment specifications, catalogs, manuals, etc.
• Computer proficiency, including ability to use e-mail, Microsoft Word and Excel, PDFs, internet browsers, etc.
• Attendance of customer meetings when necessary for various situations, such as: equipment erection, climbs, dismantles, etc.
• Ability to ensure accurate shipment of equipment including all hardware (bolts and nuts, etc.). Must be able to ensure proper loading of equipment on trucks for transporting.
• Ability to meet shipping dates, customer requirements and negotiate the best available freight rates.
• Ensure all incoming equipment is inspected for damage or missing components and equipment is properly stored in district yard. Must complete the necessary damage reports.
• Ensure all lifting equipment is inspected and maintained in a safe operating condition.
• Responsible for purchasing office and shop supplies.
• Responsible for control of parts and inventory.
• Training of all employees in current policies, procedures and programs based on their duties and responsibilities. Occasional on-site evaluations of employees who work in the field.
• Following of all Company safety rules, policies, and procedures at all times, including proper usage of Company-supplied PPE as required, including hard hats, safety glasses, body harnesses, arc flash, etc.
• Ability to represent the Company in a professional manner, which includes wearing of Company supplied MEC Branded shirts or FR uniforms, and proper maintenance of Company vehicles, tools, and equipment.
• Understanding and compliance with Company policies, OSHA, Applicable ASME B30 safety standards, State and local specific safety regulations, and site-specific safety plans as they apply to crane and hoist erection, dismantle, climbing, maintenance and repair.
• Notifies Corporate Safety Director, Corporate Service Manager or Vice President of Operations of unsafe conditions and/or practices.
• Enforcing safety regulations, standards and Company policies.
• Responsible for timely completion and submission of required paperwork and reports to the Corporate office.
• Generate annual performance evaluations for each employee.
• Coaching and resolution of conflicts in a positive manner.
• Recommendation and/or the initiation of personnel actions, such as disciplinary measures.
• Investigating and resolving employee issues with the assistance of HR.
• Motivate employees to achieve work goals.
• Safeguard tools and equipment belonging to the Company.
• Ability to lift 50 pounds.
• Ability to work at heights as required.
• Ability and willingness to work extra hours, including overtime and on-call availability, according to business needs.

TECHNICAL SKILLS/LICENSES REQUIRED:

• Maintain a current CPR and First Aid certification.
• Maintain a valid State driver’s license and be insurable by the company’s carrier.

In addition to the requirements above, you;

• May be required to have a Forklift operator’s license.
• May be required to maintain a Crane Operator Qualification.

PHYSICAL DEMANDS:

• Average hours per week: Normal work schedule.

Shift: As needed, this position occasionally requires you to work overtime in the shop or in the field, including some travel

• Tools or equipment used for this position and frequency of use: Various
• Percentage of time during normal workday the employee is required to:

Sit – 60%

Stand – 40%

Walk – 40%

Lift – 10%

Squat – 5%

Bend – 15%

Twist – 10%

Crawl – 0%

Kneel – 20%

Drive – 30%

Climb – 30%

Reach over Shoulders-5%

**All of these are required in various percentages that differ according to the project assigned.

• Weight required to be lifted each normal workday: (Occasionally 1-33%, Frequently 34-66%, Continuously 67-100%)

Occasional Frequently Continuously

0-10 lbs. X

10-20 lbs. X

20-35 lbs. X

35-50 lbs. X

Employees should not lift loads in excess of 50 lbs. without first seeking assistance or making use of mechanical aids.

• Repetitive use of hands:

Weight Frequency

Simple Grasping Normal 0-15 lbs. Occasionally

Pushing/Pulling Normal 0-15 lbs. Occasionally

• Repetitive use of foot or feet in operating machine controls: Not Required.
• Sensory Requirements (speech, vision, smell, touch, hearing): All are required.
• Environmental factors of each normal workday:
• Time spent: Inside - 6-8 hours, Outside - 0-2 hours
• Temperature: Various
• Humidity: Various
• Atmosphere: Fumes, Odors, Dust, Gas
• Hazards: Mechanical, Electrical, Chemical, Heights
• Protective clothing/equipment that may be required include MEC issued uniform or MEC Branded shirts, and other safety equipment determined by the activities or work performed.

These examples are not meant to be inclusive and management reserves the right to modify tasks within the job description to meet the needs of the Company.

Employees are expected to maintain a clean, safe and orderly workspace, assist co-workers whenever possible and work overtime when necessary. All Morrow employees are required to constantly work in a safe manner and comply with all Morrow safety policies.

Morrow Equipment Company is an affirmative action and equal opportunity employer.