Service Desk Communications & Training Specialist-Atlanta(GA) in Atlanta, Georgia at INFO ORIGIN INC

We are seeking a Service Desk Communications & Training Coordinator to support IT operations, user engagement, and Service Desk communications across the district. This role is responsible for coordinating system outage notifications, service updates, staff training, and documentation to ensure consistent and effective support services.

• Draft and coordinate communications related to system changes, outages, and service updates
• Develop onboarding and refresher training for Service Desk staff
• Create and maintain training materials, job aids, FAQs, and procedural documentation
• Support user engagement initiatives and self-service awareness
• Maintain centralized records of communications and support documentation
• Collaborate with technical teams and leadership to ensure accurate messaging
• Support incoming Service Desk calls and escalations as needed

• 3–5 years of experience in Service Desk operations, technical training, user support, or organizational communications
• Strong written and verbal communication skills
• Experience creating training content and technical documentation
• Knowledge of ITSM principles and Service Desk environments
• Experience with ServiceNow, Jira Service Management, SharePoint, Microsoft Teams, and Microsoft Office Suite
• Ability to translate technical information into user-friendly language

• Experience supporting enterprise technology rollouts or operational communications
• K-12, government, or public-sector experience preferred
• Ability to support communications during critical incidents or after-hours situations