Delivery Manager in Portland, Oregon at Grand Central Bakery

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do - from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.

Summary: The Delivery Manager oversees of all Grand Central Bakery wholesale and inter-company delivery operations and personnel in support of Grand Central Bakery’s mission to serve our customers delicious, authentic food made from high quality local and sustainable ingredients. The Delivery Manager is directly responsible for all delivery and expediting operations including staffing, training, quality control, communication, inventory management, facilities, food safety, and maintaining employee morale within the parameters of Grand Central Bakery’s mission and financial goals. The Delivery Manager analyzes delivery and expediting performance with a focus on continually improving operations. Comfortable with technology and change, the Delivery Manager is tasked with modernizing delivery and expediting process support GCB growth.

Supervision: This position reports directly to the Wholesale Director.

Compensation: $91,980.00/year (exempt). Comprehensive benefits package.

Schedule: An 'on the floor' manager, the Delivery Manager works side by side with the delivery team to provide leadership and support. The working day will typically start between 2:30am and 3:00am. As a full-time, exempt employee, the Delivery Manager typically works 5 days a week, including a weekend day, with flexibility to adjust schedule around special projects and may be required to work extra hours and/or days on an irregular basis due to unforeseen circumstances and emergencies.

Key Competencies:

Communicativeness

Change Agility

Customer Orientation

High Standards

Industry Knowledge

Leader Identification

Organizing & Planning

Organizational Knowledge

Problem Solving & Decision Making

Results Orientation

Talent Development

Team Management

Essential job responsibilities:

· Developing skilled and passionate workers whose mission is to deliver fantastic customer service and delicious products safely and efficiently is a core responsibility.

· Communicates our brand promise to be the best part of our customer’s day to staff and sets the bar for helpful, knowledgeable, and friendly service to all Grand Central Bakery internal and external customers.

· Manages systems to ensure the delivery of high quality, delicious products to our wholesale customers and Grand Central Bakery cafés every day. Leads continuous evaluation, improvement, and maximizing of systems.

· Ensures that all products meet defined quality expectations and coordinates with production, sales, and customer service staff to coordinate customer orientated solutions when issues arise.

· Coordinates with sales, production, and commissary to create an annual budget to support Grand Central Bakery mission and financial goals.

· Supports sales growth strategy with efficient and effective routing to both deliver outstanding customer service, increase sales in existing accounts and acquire new strategic customers.

· Proactive and strategic delivery fleet management– safe vehicles, timely repairs, thoughtful purchasing. Maintains up to date and organized records.

· Regularly reviews expediting procedures and works with Expediting Assistant Manager and team to improve processes, increase efficiency, and successfully coordinates expediting activities with Delivery and Bread Production teams.

· The Delivery Manager partners with Bread Production and the Food Safety team to continuously review and improve food safety at GCB. The Deliver Manager adheres to and maintains all HACCP, Good Manufacturing Principles (GMP), and trains and holds team accountable to the same.

· Provides training and coaching to ensure that drivers operate vehicles in a safe and courteous manner while obeying all traffic laws.

· Utilizes technology systems – Globalbake, Geotab, etc. to improve customer service, efficiency, and overall delivery operations.

· Manages labor cost to maintain customer service standards and maximize efficiency. Sets specific goals to meet or exceed budget. Communicates these goals clearly and monitors progress towards them.

· Is the liaison with Smith System, maintains company training records, coordinates training of new staff.

· Reviews training and development of staff, creates development plans, and tracks progress.

· Facilitates accurate and timely inventory.

· Supports company programs that encourage an inclusive and diverse workforce by participating in activities to cultivate anti-racist and culturally inclusive practices. Educates and inspires team participation in company activities. Holds self and teams accountable to anti-racist and culturally inclusive practices. Immediately disrupts and addresses behavior that is harassing, discriminatory, or otherwise harmful to a culture of diversity, equity, and inclusion.

· Builds relationships with internal and external resources (vendors, HR, Product etc.). Helps others to improve their relationship building skills; mentors and coaches others in the ways to establish and maintain professional relationships.

· Serves a vital role as a conduit for the positive, constructive flow of information at all levels – staying current on and sharing enthusiasm for companywide internal and external initiatives supporting our mission and brand. Communicates respectfully and professionally at all levels and models the same to team, disrupting and correcting inappropriate communication and inspiring positive, respectful communication.

· Demonstrates problem solving skills by identifying and solving problems in a timely manner. Reaches out to appropriate resources for assistance. Coaches team in creative problem solving; treats problem solving as a learning opportunity for self and team. Proactively comes to the table with ideas and solutions that demonstrate a spirit of continuous improvement.

· Establishes and communicates team priorities based on Grand Central Bakery's MVV, strategic plan, and initiatives. Trains and develops staff to increase their productivity (e.g., teaches time management skills, delegation skills, etc.). Constantly reassesses the situation to ensure correct priorities; is able to switch gears easily between different issues, changing priorities; continually asks “what is the best use of my time now?” Communicates changing goals or priorities to the team and helps them reorganize.

· Demonstrates a continuously high level of pride and enthusiasm about the organization’s brand and company. Leverages meetings and communications to energize teams toward company MVV. Educates team about their role in the Strategic Plan.

· Is a visible, steady, and reliable team leader and is able to influence and motivate team members. Presents a positive presence and projects contagious enthusiasm. Communicates decisions and supporting rationale in a way that is respectful of others and their opinions. Effectively adjusts influence style to fit the needs of the team member. Offers timely and specific verbal recognition and encouragement to pull team members toward goals.

· Understands and communicates key financial metrics and parameters as appropriate to the team. Leads team to achieve its financial goals and ensures that the team understands their role in achieving financial goals.

· Understands Grand Central Bakery's role in supporting our environment and communities and their team's role in meeting company goals. Actively encourages and supports team in participating in organization-wide community support initiatives. Holds self and team accountable for meeting goals.

· Develops strong teams that are aligned with Grand Central Bakery’s MVV by recruiting, hiring, and training staff; providing continuous feedback through coaching, mentoring, and performance evaluations; recognizes and addresses performance issues in a timely manner and partners with Wholesale Director and HR to develop action plans for resolution; develops an internal succession plan and a deep bench of talent at all levels of Delivery operations. Inspires and motivates, delegates effectively, sets clear expectations and holds crew accountable.

· Enforces company policies and procedures; completes tasks (e.g., terminations, QSI's, trainings) in a timely manner and trains Delivery leadership team to do the same. Acts as the primary coach and trainer of team on all systems and procedures (e.g., GeoTab) Addresses concerns of the Delivery crew, seeking solutions to problems they encounter and evaluating their suggestions.

Knowledge, skills, and abilities:

· Must be at least 18 years old

· Ability to read, write, and speak English required; English/Spanish bilingual preferred.

· Maintains a valid Food Handler's Card at all times and follows health department regulations at all times.

· Knowledge of all health department regulations concerning food production and handling required.

· Must be able to add, subtract and multiply with ease and accuracy.

· Has and maintains a valid Oregon or Washington driver’s license with 5 years of driving experience and a driving record acceptable to Grand Central Bakery. Follows policies and procedures in the Driver Safety Manual at all times. Must pass a company administered driving test.

· Intermediate computer skills including use of Microsoft Outlook, Excel, Word, or comparable programs required; experience with ERP systems preferred.

· 3 or more years’ experience working in a wholesale warehouse or delivery environment preferred

· 2+ years in management or leadership experience required

· 1+ years fleet maintenance experience preferred

· A passion for delicious food and exceptional customer service required.

· HACCP experience preferred.

· Familiarity w forklift and pallet jack preferred.

Tools and equipment:

· Delivery vehicles

· Bread slicer

· Handcart

· Forklift

· Pallet jack

· Computer and office equipment

Physical Requirements:

S: Seldom (1-10%) O: Occasional (10-30%) F: Frequent (30%-70%) C: Constant (Over 70%) N/A: Not Applicable

Sitting

O

Standing

C

Walking

C

Driving

F

Hearing

C

Seeing

C

Lifting

F – 50 lbs.

Carrying

F – 50 lbs.

Talking

F

Climbing Stairs/Ladders

O

Bending/ Twisting at waist

F

Kneeling/Squatting

O

Crouching/Kneeling

O

Crawling

Reaching above shoulder

O

Repetitive Arm/ Hand Motion

C

Handling/ Grasping

C

Fine Finger Manipulation

C

Pushing/Pulling

F – 250 LBS.

Foot controls/Driving

F

Additional Physical Information:

This position works in a building shared with production facilities is constantly exposed to wheat flour dust and other grain dusts (rye, corn, oat).

It is understood that this does not constitute an exhaustive list of the duties and responsibilities of the Delivery Manager position but is offered as a general guideline of minimum essential expectations involved in this position.