IT Specialist in Miami, Florida at FOH, INC.

Established in 2002, FOH® is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House® and room360˚ by FOH®. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers.

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

Position Summary:
The IT Specialist is part of the Business Technology and Innovation (BTI) team. They will be responsible for supporting all the department's technical requests as needed and maintaining equipment. This role contributes to the success and productivity of the company by installing, configuring, and maintaining software infrastructure systems, as well as maintaining and provisioning IT support to all our team members and maintaining and provisioning IT support to all our Team Members. This position supports our vision by ensuring that all team members have the IT tools and connectivity to meet and meet and exceed our business partners' expectations exceed the expectations of our business partners.

Additional Information:

This is a permanent full-time positionThis role participates in our hybrid scheduleHybrid schedule: Mondays & Fridays; 2 days working remotely. Tuesdays, Wednesdays & Thursdays: 3 days working in the headquarters officeHeadquarters Office location: 7630 Biscayne Blvd. Miami, FL 33138

Essential Responsibilities:

IT Support

Provides technical support for hardware, software, and network-related issues via helpdesk troubleshoot ticket system with low and medium priorityTroubleshoot system failures (tier 1), application errors, and network issues, escalating complex problems when necessary (to tier 2 and up)Collaborates with vendors and service providers for specific requests on equipment, software licenses, and IT servicesResponsible for the onboarding of team members following the designated SOP and updating current team members computers by configuring the pc’s, laptops, cellphone, iPads, and other applicationsAssists and supports the installation of computer hardware, computer software, MFP peripherals, desktop telephony and mobile devices for our Headquarters, Distribution Center, remote and outside sales teamResolves technical problems by identifying, analyzing, prioritizing, and finding solutionsSynchronizes representative contacts in OutlookHelps to maintain and replace the network Infrastructure, cabling, ports, UPC Devices, etc.

Proactive and Other Duties

Maintains and updates company software, ensuring licenses are up to date and team members have access to necessary tools Creates and maintains documentation for all supported systemsMaintains all pc’s, laptops, cellphone, iPads, and laptops on regular basisSchedules repairs for equipment such as phone system or copierAssists with asset management of IT equipment, including maintaining inventory levels, labeling, and tracking equipment, and submitting orders to replenish stockOversees all in-house audio and visual setup needs for all events, ensuring flawless execution and optimal performanceInstalls and administrates resolves all issues with the VoIP phone system for team membersAssists in other duties as needed and directedPromotes our FOH® Culture in all interactions

Education, Experience, and Computer Skills:

Minimum of 2+ years in IT support and/ or related experience, training equivalent combination of education and experienceHigh School diploma or equivalentCollege coursework in Computer Science or Information Technology field preferredProficient in all Microsoft & Windows 10 & 11 applicationsKnowledge in Mac OSProficient in Microsoft applications and active directoryProficient with IOS mobile devices Troubleshooting computer hardware and softwareStrong understanding in the area of technical support and ticketing system management.Concept knowledge of VPN setup and operationsConcept knowledge of Wireless (Wi-Fi) protocols and security

Skills Needed for Success:

Clearly conveys technical concepts to both technical and non-technical audiencesFollows direction and works under pressure to meet deadlinesStress and time management skillsAnalytical, creative, practical problem-solving skills Customer service and interpersonal skillsWork collaboratively and as part of a diverse team Communicate with excellence and clarity both verbally and in writing Project management skills and strong attention to detailTech- savviness

Desired Characteristics and Qualifications:

Flexible to work outside normal work hours Ability to maintain confidentiality and handle sensitive informationOrganized, action and detail oriented Demonstrates sound work ethics Possesses cultural awareness and sensitivity Ability to re-arrange tasks as priorities change Highly enthusiastic, positive-minded, and composure in challenging situations Thrives in a goal-driven environment

Benefits & Pay:At FOH®, we value our team members as our most important asset, which is why we offer a benefits package designed with their well-being in mind. In addition to multiple medical and dental options with supplemental insurance and 401(k) plan (fully vested) and bonus incentives, we offer paid holidays, vacation, and even time off to volunteer in the community and local charities. Our team also enjoys a collaborative culture that supports their growth.