Information Technology at Everglades Housing Group – Florida City, Florida

Location: Will work out of the Florida City office location and support various Everglades Housing Group locations throughout Florida.

FLSA Status: Non-Exempt

Job Type: Full-Time

Everglades Housing Group is seeking a motivated and tech-savvy IT Specialist to support the organization's technology infrastructure across its affordable housing communities throughout Florida. This position provides hands-on experience in hardware setup, software administration, user support, and file management. The ideal candidate is a proactive problem-solver with strong communication skills and an interest in learning and supporting diverse IT systems in a multi-site environment.

• Set up computers, printers, and other peripheral devices for staff across various locations.
• Troubleshoot and resolve hardware, software, and connectivity issues for end users.
• Assist in the administration and support of Everglades Housing Group’s proprietary software systems.
• Manage employee user access, including account setup, password resets, and permission updates.
• Provide technical support and training for Microsoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
• Provide technical support and training for OneSite and RealPage software to users.
• Assist departments in organizing and streamlining digital administrative files and internal systems.
• Respond to help desk requests and provide timely, professional support to staff (resolve internally or refer major issues to outsourced vendor).
• Travel to community sites throughout Florida to perform on-site installations, support, and maintenance.
• Maintain IT inventory records and assist in documenting IT procedures and configurations.
• Stay informed about new technologies and contribute to system improvement initiatives.

• Bachelor’s degree in Information Systems Management, Technology, or a relevant area of study preferred; or
• Associate degree or technical certifications combined with related on the job experience.
• 2 or more years of experience in a related field or position.
• Working knowledge of computer hardware, Windows operating systems, and basic networking.
• Proficiency with Microsoft Office Suite, including Outlook and Teams.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage tasks independently and travel between sites as needed.
• Valid Florida driver’s license and access to reliable transportation.

• Familiarity with SharePoint, Active Directory, and cloud-based file systems.
• Bilingual in English and Spanish is a plus.

Office and field-based work with travel to various housing locations.
Ability to lift and carry equipment up to 40 lbs.
Occasional work in confined spaces (e.g., under desks or behind equipment).

Everglades Housing Group is an equal opportunity employer and encourages applications from all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristics.