Property Damage Specialist in Costa Mesa, California at Pathway Law Firm. PC

About Pathway Law Firm. PC

At Pathway Law Firm, we are dedicated to helping individuals navigate complex legal challenges with confidence and clarity. Our firm is built on integrity, client advocacy, and results-driven representation. We are committed to delivering exceptional legal services with compassion and professionalism.

Working at Pathway Law Firm means being part of a highly respected, client-centered team that values collaboration, innovation, and career growth. We invest in our employees by offering a supportive work environment, professional development opportunities, and a culture that fosters success. If you are looking for a firm where your work truly makes an impact and where you will be appreciated for your contributions, Pathway Law Firm is the place for you! Come Experience the Difference and Go Beyond Ordinary – Choose Excellence!

At Pathway Law Firm we believe in Five Foundational Principles:

• Commitment to Excellence – We hold ourselves to the highest standards in client service and legal representation.
• Culture of Teamwork – Collaboration and mutual support drive our success.
• Client-Centered Approach – Every case is handled with care, integrity, and dedication to achieving the best outcome.
• Growth and Development – We provide opportunities for employees to advance their careers and expand their skills.
• Integrity and Transparency – Ethical decision-making and open communication are the foundation of our firm.

We welcome individuals who share our commitment to excellence to apply for our current open position(s) and become a valued part of our team.

We are seeking an experienced and highly organized Property Damage Specialist to join our personal injury law firm. The ideal candidate will have experience handling automobile property damage claims and working with insurance companies, repair facilities, clients, and attorneys to resolve claims efficiently and maximize client recovery.

• Manage property damage claims from initial intake through resolution.
• Communicate with clients regarding vehicle damage, repairs, rental vehicles, towing, storage, and insurance coverage.
• Communicate and negotiate with insurance adjusters regarding property damage claims.
• Obtain and review estimates, photographs, repair invoices, total-loss valuations, and related documentation.
• Coordinate vehicle inspections, repairs, diminished-value claims, and total-loss claims.
• Assist clients with rental vehicle arrangements and transportation issues.
• Track claims, deadlines, payments, and outstanding documentation in the firm's case-management system.
• Follow up regularly with insurance carriers, repair facilities, lienholders, and other third parties.
• Identify coverage issues, disputes, delays, and potential problems and escalate them to the appropriate attorney or case manager.
• Maintain accurate and detailed case notes and documentation.
• Work closely with attorneys, case managers, and other members of the legal team to ensure a smooth client experience.
• Provide professional, compassionate, and timely customer service to clients who are dealing with the aftermath of an accident.

• 2+ years of experience handling automobile property damage claims, insurance claims, or a similar role.
• Personal injury law firm experience is strongly preferred.
• Strong understanding of automobile insurance claims and the property-damage process.
• Experience communicating and negotiating with insurance adjusters.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage a high-volume caseload while maintaining attention to detail.
• Proficiency with Microsoft Office and case-management software.
• Professional, empathetic, and client-focused demeanor.
• Ability to work independently while collaborating effectively with a legal team.
• Must be bilingual speaking Spanish fluently

Experience with total-loss claims, diminished-value claims, rental-car issues, repair estimates, towing/storage disputes, insurance coverage, and subrogation is a plus