Help Desk Analyst || Columbus, OH || Onsite in Columbus, Ohio at INFO ORIGIN INC

Location: Columbus, OH
Job Type: Contract, Hybrid

We are looking for an experienced Desktop Support / IT Support Analyst to provide technical support to end users and help maintain a reliable desktop environment.

Responsibilities:

• Provide desktop and service desk support to end users.
• Troubleshoot hardware, software, network, printer, and installation issues.
• Image and configure PCs and laptops.
• Install and support software and desktop equipment.
• Manage and resolve tickets through a ticketing system.
• Set up and move computers, phones, peripherals, and other equipment.
• Document procedures and troubleshooting solutions.
• Escalate high-priority technical issues when needed.
• Identify opportunities to automate and improve IT support processes.
• Provide excellent customer service and work with other IT teams.

Required Skills:

• 2+ years of IT Service Desk experience.
• 2+ years of IT troubleshooting experience.
• 2+ years of experience documenting procedures.
• 2+ years of experience using a ticketing system.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Preferred:

• ServiceNow experience
• Knowledge Base experience
• Desktop imaging/deployment experience
• Software licensing experience
• Basic networking and printer troubleshooting