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What is the role of a Helpdesk Engineer 2 at Prescient Solutions?

The Helpdesk Engineer 2 position at Prescient Solutions is a Full-Time opportunity in the Internet / E-Commerce field.

Where is this Helpdesk Engineer 2 job located?

Schaumburg, Illinois, 60173, United States

What is the expected salary for this Helpdesk Engineer 2 job?

$65,000 – $75,000 Yearly Salary

Helpdesk Engineer 2 job near me in Schaumburg, Illinois at Prescient Solutions

Helpdesk Engineer 2

Location 1834 WALDEN OFFICE SQ, SCHAUMBURG, IL, 60173-4292, United States
Base Pay $65,000.00 - $75,000.00 / Year
Minimum Experience 5 Years

Contact information

Name Gemma Goffinet
Email ggoffinet@prescientsolutions.com

Description

HELPDESK ENGINEER 2

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient was a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row!

We are looking for a dynamic Helpdesk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk Engineer 2, you will:

Work cross-functionally across clients' enterprises to troubleshoot, resolve and maintain their IT infrastructure;
Help provide the engineering direction needed to connect and configure Microsoft servers on enterprise networks;
Join our elite Professional Services team; and
Implement Prescient Solutions' best practices.

***Authorized to work for an employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.***

Helpdesk Engineer 2 Essential Duties and Responsibilities

Supports operational and technical functions at multiple client accounts;
Evaluates customer generated requirements and works with the clients to ensure the implementation meets the clients' needs;
Prepares operational and technical documentation; and
Performs other duties and assists with special projects as needed.

Requirements

At least five years of IT related customer service experience in a helpdesk or call center setting;
Solid understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols;
Strong technical writing skills; and
Authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Summary

Grow your IT career with Prescient Solutions - watch the video to learn more.

Helpdesk Engineer 2 in Schaumburg, Illinois at Prescient Solutions

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