Collections (Accounts Receivable) Specialist in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Collections (Accounts Receivable) Specialist in India.

This role is a key part of a global finance organization responsible for ensuring the accuracy, efficiency, and reliability of end-to-end accounts receivable operations. You will manage critical Order-to-Cash activities, including cash application, reconciliations, and collections, while ensuring timely resolution of billing and payment issues. The position requires close collaboration with cross-functional teams such as Sales and Customer Success to maintain healthy cash flow and reduce outstanding receivables. You will also handle credit card disputes, chargebacks, and support customers in resolving payment-related concerns. Working in a fast-paced, international environment aligned with US stakeholders, you will play a vital role in maintaining financial accuracy and operational efficiency. This role also offers exposure to process improvement and automation initiatives in a scaling finance function.

• Own end-to-end accounts receivable operations including cash application, reconciliation, and accurate allocation of ACH, wire, and card payments.
• Manage collections activities by proactively following up on overdue invoices and working to reduce DSO across accounts.
• Investigate and resolve unapplied or misapplied cash, ensuring proper reconciliation between bank accounts and payment platforms.
• Handle credit card disputes and chargebacks, including documentation, coordination, and resolution processes.
• Partner with Sales and Customer Success teams to resolve billing issues and ensure timely payment collection.
• Monitor delinquent accounts, manage suspensions, and assess risk exposure for at-risk customers.
• Support manual billing and invoice generation with high accuracy and completeness.
• Prepare weekly reporting on AR performance, including aging analysis, collections status, and leadership updates.
• Assist in bad debt analysis and contribute to identifying accounts requiring write-offs.
• Collaborate on process improvements and automation initiatives to enhance Order-to-Cash efficiency.

• 3–6 years of experience in Accounts Receivable, Collections, or Order-to-Cash functions.
• Strong hands-on experience with cash application, reconciliations, and collections processes.
• Experience managing credit card disputes, chargebacks, and customer billing issues.
• Familiarity with ERP systems such as NetSuite and payment platforms like Stripe.
• Strong proficiency in Excel, including pivot tables, VLOOKUPs, and data analysis functions.
• Excellent communication skills with experience handling customer-facing interactions.
• Ability to work independently in a fast-paced, global environment with US time zone alignment.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
• Comfortable working in a high-volume, deadline-driven finance operations environment.

• Competitive compensation package with equity-based rewards
• Comprehensive healthcare coverage
• Flexible time off and supportive work-life balance policies
• Learning and development opportunities, including mentorship and professional events
• Home office setup support and required work equipment provided
• Exposure to global finance operations and high-growth environments
• Inclusive, collaborative, and diversity-driven workplace culture
• Potential eligibility for performance-based bonuses and variable pay programs