Visitor Center Ambassador in Leadville, Colorado at Lake County Government

Job Title: Visitor Center Ambassador
Department: Tourism and Economic Development
Reports To: Tourism-Visitor Center Manager
Classification: Part-Time, Non-Exempt
Compensation Range: $16.75 – 17.25
Benefits: Employee Benefits | Lake County, CO

Why join our team?
Join a workplace where public service meets opportunity. At Lake County Government, employees are empowered to grow, collaborate, and make a meaningful impact every day. We offer a supportive environment that values innovation and connection, with reliable compensation, comprehensive benefits, and a commitment to helping you succeed both professionally and personally.

Cultural Expectations

• Assume Good Intent: Approach each interaction with positive mindset and openness to understand others.
• Model Professional: Maintain high standards in behavior and communication that reflects our values.
• Apply County Wide Lens: Consider the broader impact of decisions on our community and organization as a whole.
• Be Solutions-Oriented: Focus on finding constructive solutions rather than dwelling on problems or challenges.
• Practice Servant Leadership: Prioritize the needs of others, fostering a supportive and collaborative work environment.
• Support Meaningful Work-Life Balance: Encourage boundaries that support personal well-being while achieving professional responsibilities.

Position Summary
Leadville Visitor Center Ambassadors are the face of the Leadville Visitor Center. They work closely with all guests, both locals and travelers, to provide up-to-date information about Lake County and the surrounding areas. Ambassadors are responsible for creating a warm and welcoming environment for all visitors.

As a Visitor Center Ambassador, you are a representative of many establishments in the county, including The Lake County Government, The Lake County Tourism Panel, and The City of Leadville. It is essential that all communication with guests (local or visitor) is supportive of all Lake County establishments and their operations. Communication with guests promote Leave No Trace Principals and Do Leadville-Twin Lakes Right messaging. This position reports to the Tourism/Visitor Center Manager. Ambassador shifts are done on location at the Visitor Center, daily shifts lasting 6.5 to 7.5 hours. This position includes weekend and holiday work.

General Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions

• Opening and closing the Visitor Center include cleaning indoor and outdoor spaces and public use bathrooms.
• Greeting guests upon arrival, recording information about where the guest is visiting from, asking guests about their plans for their visit and providing key information to ensure they are aware of Lake County offerings and expectations.
• Recording key visitor information on the daily log using an Xcel spreadsheet.
• Being respectful and welcoming to all guests, no matter their culture, background, or beliefs.
• Ambassadors are expected to be familiar with all Visitor Center brochures, handouts, and Tourism Panel provided resources. Ambassadors are expected to stay up to date with local business hours and offerings, upcoming activities and information about county amenities that are available to guests.
• Restock brochures as needed and inform the manager of low stock.
• Responsible for responding to voicemails, emails and address brochure mailer requests.
• Ambassadors must be able to work both independently, as well as comfortably with others.
• Ambassadors need strong communication skills to communicate needed information clearly with co-workers, supervisors, guests, and community partners.
• Ambassadors must have basic computer knowledge including operating a tablet using Square point of sale for cash, credit, and check transactions.
• Ambassadors must be comfortable balancing cash registers at the start and end of the day, recording daily sales on the deposit slip.

Supervisory Responsibilities

• Not applicable

Requirements
Compensation will be determined by the applicant's full skillset with consideration of the following:

• High school diploma or GED required.
• Demonstrated experience in the customer service industry (including but not limited to hotel, hospitality, cultural nonprofits, public events, outdoor recreation, and historic preservation)
• Strong written/verbal communication
• Exceptional people skills and ability to multi-task
• Required to complete Online Training through the Colorado Tourism Learning Labs

Physical Activity & Work Environment

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing or walking.
• Use of hands for repetitive motions such as typing, writing, or operating equipment.
• Operation of standard office equipment (computers, phones, copiers, etc.).
• Visual acuity to read and produce accurate documents and materials.
• Hearing ability sufficient to respond to spoken communication.
• Standard office environment with controlled temperature and lighting.
• Work performed in a loud, noisy, or distracting environment.
• Interaction with the public, sometimes in high-pressure or emotionally charged situations.
• Work in a fast-paced, deadline-driven, or high-volume environment.
• May be required to work evenings, weekends, holidays, or be on-call.

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately two (2) to four (4) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.