Regional Warranty Administrator in Concord, New Hampshire at Chadwick-BaRoss

We are seeking a detail-oriented and organized Regional Warranty Administrator to join our Product Support team. This position is responsible for managing warranty processes, ensuring timely and accurate claim submissions, and maximizing warranty recovery while delivering exceptional customer service.

The ideal candidate will have strong administrative, analytical, and communication skills, with the ability to collaborate across multiple departments and branch locations. This role works closely with regional and branch management to improve warranty processes, maintain accurate records, and support overall service efficiency and profitability.

This is a full-time, non-exempt position reporting to the Operations Manager, with typical business hours between 7:00 a.m. and 5:00 p.m., based on business needs.

$33.00- $37.00 / Hr Based on Experience

Benefits information to be provided.

• Manage and process manufacturer warranty claims accurately and efficiently, ensuring compliance with warranty policies, procedures, and submission deadlines.

• Track and maintain warranty coverage, registrations, claims, and service agreements while ensuring accurate documentation and recordkeeping.

• Maximize warranty recovery rates by monitoring reimbursements, resolving discrepancies, submitting labor rate updates, and coordinating manufacturer goodwill requests.

• Proactively monitor upcoming warranty expirations, communicate with customers regarding coverage, and coordinate with the Service Department to address potential repairs or claims before expiration.

• Collaborate with regional management, branch teams, and manufacturers to improve warranty processes, develop standardized procedures, and ensure consistent warranty administration.

• Analyze warranty performance data, identify trends and opportunities for improvement, and assist management with reporting on key performance indicators, including resolution times, recovery rates, and warranty costs.

• Support extended warranty sales initiatives by providing quotes, tracking existing coverage, and following up with customers regarding available warranty options.

• Maintain accurate warranty records, process credits, coordinate warranty parts returns, and provide administrative support to other departments as needed.

• Promote a collaborative, customer-focused work environment while adhering to company policies, safety standards, and core values.

• Perform additional duties as assigned.

Required:

• High school diploma or equivalent.

• Previous customer service experience.

• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

• Excellent written and verbal communication skills.

• Strong attention to detail, analytical thinking, and problem-solving abilities.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Ability to maintain confidentiality and handle sensitive information professionally.

Preferred:

• Previous administrative experience in the heavy equipment, construction equipment, automotive, or related industry.

• Experience with warranty administration, manufacturer warranty claims, or service department operations.

• Familiarity with warranty tracking systems, reporting, and performance metrics.

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.