Certified Telepharmacy Technician, Bilingual in Plano, Texas at Metroplex Care Group

Position SummaryThe Certified Pharmacy Technician (CPhT) supports pharmacy operations within a telepharmacy environment by assisting pharmacists in the preparation, processing, and delivery of prescription medications. This role ensures compliance with all applicable state and federal regulations, including those established by the Texas State Board of Pharmacy, while delivering high-quality patient care through virtual platforms.

Key ResponsibilitiesAccurately enter and process prescription orders under pharmacist supervisionPrepare and label medications for dispensing in accordance with telepharmacy protocolsSupport verification processes by coordinating with supervising pharmacistsManage prescription adjudication, including insurance billing and claim resolutionMaintain accurate patient records and ensure confidentiality in compliance with HIPAA regulationsAssist in inventory management, including ordering, receiving, and stocking medicationsCommunicate with patients via phone or digital platforms to provide excellent customer service and supportIdentify and escalate medication-related concerns or discrepancies to the pharmacistEnsure compliance with all telepharmacy procedures, company policies, and Texas pharmacy lawsMaintain a clean, organized, and secure work environmentQualificationsActive Certified Pharmacy Technician (CPhT) certification (e.g., PTCB or ExCPT)Current registration with the Texas State Board of PharmacyHigh school diploma or equivalent requiredMinimum [1–2] years of pharmacy technician experience preferred (retail, hospital, or telepharmacy)Strong knowledge of pharmacy operations, medication terminology, and insurance processingProficiency with pharmacy management systems and telehealth technologiesExcellent communication and customer service skillsStrong attention to detail and ability to work independentlyWorking ConditionsCentralized telepharmacy site with extended screen timeFast-paced environment with a focus on accuracy and compliance

Key CompetenciesAttention to DetailTime ManagementTechnical ProficiencyCommunication SkillsRegulatory ComplianceTeam Collaboration