Digital Records Specialist I in Honolulu, Hawaii at American Savings Bank
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Job Description
Primary Purpose of Job
Safely handles customer documents, ensuring important records are retained and available when needed. Uses the enterprise content management system (ECM) on a daily basis to scan, index, and archive new documents.
Major Job Accountabilities
- Understands the records retention strategy and how to transform physical documents to digital records.
- Prepares, maintains, and monitors accurate filing and retention of documents by the given SLA’s.
- Understands and follows document retention policies and destruction schedules to ensure compliance with applicable laws and regulations.
- Promotes awareness, understanding and adoption of the records strategy through collaboration with business units across the organization.
- Analyzes and reviews existing processes and procedures and makes recommendations for process improvement.
- Collaborates with teammates by responding to requests promptly, asking thoughtful questions and providing constructive feedback.
- Performs work at the assigned work location.
Required Skills or Training
- Analytical: Excellent analytical and critical thinking skills to make sounds decisions and provide problem resolution. Able to use data to answer business questions and communicate through reporting.
- Communication: Excellent verbal, written and interpersonal skills.
- Computer: Proficient in Adobe Acrobat as well as Microsoft Office applications (Outlook, Word, Excel, PowerPoint and Access). Demonstrated ability to learn and understand enterprise content management (ECM) systems.
- Customer Service: Ability to provide excellent customer service internally and externally. Must be able to keep sensitive customer and bank information confidential and secure.
- Organization: Excellent organization skills and attention to detail. Able to organize and effectively manage workload through prioritization.
- Personal: Demonstrated ability to work independently, effectively and efficiently to prioritize shifting deadlines in a fast paced and high-volume production work environment. Possesses a proactive and professional work attitude.
EOE, including disability/veterans
At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!