Omnichannel Customer Support Specialist - Healthcare in Scottsdale, Arizona at PartnerHero

Role Details

About Us

Crescendo is an AI-powered solutions company that transforms how businesses engage with their customers. We believe customer interactions should be seamless, personalized, and impactful.

Our people are at the heart of what we’re building. At Crescendo, you’ll join a team of driven builders addressing complex challenges where AI, software, and customer experience come together. We foster a flexible and inclusive culture with opportunities for mentorship, growth, and meaningful impact, while pushing the boundaries of what’s possible with AI-powered customer engagement.

The Role

As a Customer Support Specialist, you will guide customers, partners, and clients—turning complex questions about accounts, payments, orders, or benefits into clear, actionable solutions. In this role, you will use cutting-edge AI tools as your daily copilot to streamline routine workflows, while actively analyzing and providing feedback to refine and improve the AI's performance over time. By combining your problem-solving skills with smart automation, you will elevate everyday interactions into peak CX experiences.

We match your unique skills, experience, and interests with premier partners across Edtech, eCommerce, Fintech, Health and Wellness, plus more. As part of the Crescendo team, you will build future-proof skills at the forefront of AI-assisted operations, supported every step of the way as you grow your career.

The reason you join won’t be the reason you stay.

What You’ll Do

• Deliver personable, high-touch support across an omnichannel environment, including voice/phone, email, and live chat.
• Work alongside advanced AI tools as your daily copilot to handle routine inquiries with speed, clarity, and precision.
• Troubleshoot complex customer issues with empathy and critical thinking when automated paths require human intervention.
• Identify recurring trends, flag edge cases, and share front-line insights to help train and optimize our AI systems and internal workflows.
• Balance independent problem-solving with team collaboration to consistently meet operational benchmarks.
• Follow communication guidelines while researching solutions to build trust and lasting connections in every interaction.

What We Expect From You

• Experience in customer support, ideally in an omnichannel or fast-paced environment.
• Strong tech savviness with a proven ability to quickly adopt new software, web and mobile platforms, and AI-powered tools.
• Sharp critical thinking and problem-solving skills to navigate complex, non-standard customer inquiries.
• High degree of empathy, active listening, and emotional intelligence across all communication channels.
• Exceptional accountability, schedule adherence, and time management in a fast-paced environment.
• A curious, continuous learning mindset with the adaptability to thrive alongside evolving technology.

What We Offer

• Join an AI-first, innovation-driven organization defining the future of global customer operations.
• Collaborate with visionary global partners and high-performing, diverse teams across multiple industries.
• Fully remote with flexible working hours.
• Competitive base salary.
• Generous paid time off (PTO) to support sustainable high performance.
• Comprehensive medical, dental, and vision benefits tailored to your country of residence.
• Access to complimentary posture-based wellness programs from home.
• Continuous training, upskilling, and professional development in modern AI tools and operational workflows.

Company Culture

Proudly certified as a Great Place to Work®, our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute, innovate, and partner with the world's leading brands.

• Care for Others: Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds.
• Embrace Growth: Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries.
• Manifest Trust: Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration.
• Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact.
• Be Humble: Humility unlocks better ideas. Listen actively, elevate collective intelligence, and maintain a continuous learning mindset.

Crescendo is an equal-opportunity workplace. We champion diversity, inclusion, equity, and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements.

We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process, please contact us at careers@crescendo.ai.

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