AOG Dispatcher in Wichita, Kansas at Yingling Aviation Inc

The AOG Dispatcher is the single point of coordination for every MRT job, from the first customer call through the technician’s return. This role assigns the nearest qualified technician, assists with confirming that tooling is available and ready to ship before departure, keeps the customer informed, and ensures each work order is built accurately in our system. The Dispatcher works from our Wichita facility and is the operational link between Customers, AOG technicians, Customer Operations, Materials, and Quality Assurance Inspector.

Dispatching

• Receive AOG requests by phone and/or email, capture AOG Aircraft information such as location, discrepancies, and customer contact information.
• Contact the nearest qualified, available technicians in accordance with the AOG dispatch rule.
• Give technician’s the OK to dispatch after required work authorization forms are returned by customer.
• Provide customers with technician’s ETA and contact information.
• Open Work Order’s using information provided by customer on work authorization.
• Record and report customer, work order number, technicians assigned, and location to AOG Manager, operations support specialist, parts, and QA after the work order is opened.
• Become familiar with Yingling Aviation’s RSQM (Repair Station and Quality Manual) and Capabilities List along with revisions, always maintaining compliance to both.
• Maintain the technician availability schedule. Document technicians’ status and locations they are in-work at on that schedule.
• Coordinate use of MRT service vans and track van location and availability. (when applicable)
• Manage itinerary changes, delays, and returns as jobs evolve in the field.
• Escalate scope changes, delays, and customer concerns to the MRT Manager.

Tooling and Parts

• Assist technicians with required tooling and test equipment availability within the company internal departments.
• Assist with coordination of getting required tooling and test equipment sent to job site.
• Assist technicians with coordinating with Parts Department to source and ship parts to the job site and track shipments to delivery.
• Log tooling and equipment shortfalls, that delay or prevent a job and report them to the AOG Manager.
• Escalate scope changes, delays, and customer concerns to the AOG Manager.
• Maintain dispatch logs and support reporting on response time, travel distance, dispatch-rule compliance, and job volume by customer to AOG Manager.

Required

• High school diploma or equivalent.
• Two or more years of experience in dispatch, scheduling, or operations coordination, preferably in aviation, field service, or logistics.
• Working knowledge of aircraft maintenance terminology, or the ability to learn it quickly.
• Proficiency with Microsoft Office and ERP or scheduling software.
• Strong written and verbal communication, with sound judgment under time pressure.
• Participate in a rotating after-hours and weekend on-call schedule.

Preferred

• Experience on an AOG desk or in a Part 145 repair station environment.
• Familiarity with business aviation aircraft types (Citation, King Air, Learjet, Challenger, and similar).
• Experience with Corridor or a similar MRO ERP system.
• A&P certificate.