Client Services Manager in Brooklyn, New York at Food52

As a Client Services Manager (CSM) on the Brand Partnerships team, you will be the backbone of post-sale campaign execution and the primary day-to-day advocate for our brand partners and agency clients.

You will lead integrated campaigns from kickoff through final reporting, managing cross-functional workflows across editorial, video production, experiential, creative strategy, ad operations, and social media teams. Your goal is to deliver flawless execution, ensure high client satisfaction, maximize campaign ROI, and unlock organic renewal/upsell opportunities.

Key Responsibilities

• End-to-End Execution: Own post-sale execution for integrated custom brand partnership campaigns, including custom video, sponsored editorial, influencer partnerships, social activations, newsletters, and custom sweepstakes or events.
• Client Point of Contact: Serve as the trusted, primary liaison for agency planners, buyers, and brand managers throughout the campaign lifecycle.
• Onboarding & Kickoffs: Lead client kickoff meetings, establish clear timelines, outline asset deliverables, and set alignment on campaign KPIs and expectations.
• Production Management: Partner closely with internal creative, culinary, video, social, and ad-ops teams to ensure all creative assets are produced on-time, on-brand, and according to client specifications.

• Pacing & Delivery Tracking: Monitor active campaign pacing and performance across display, video, social channels, and custom content.
• Data-Driven Optimization: Identify potential delivery or performance bottlenecks proactively and work with ad operations and strategy teams to implement mid-campaign optimizations.
• Wrap-Up Reports: Synthesize performance analytics into visually engaging, storytelling-driven wrap-up decks that showcase campaign success, audience insights, and strategic recommendations for future partnerships.

• Cross-Functional Synergy: Act as the bridge between Sales, Strategy, Editorial, Studio, Legal, and Finance to manage workflows and maintain operational alignment.
• Process Refinement: Help streamline post-sale operational workflows, asset management tools, and project management standards to improve team efficiency.

Qualifications & Skills

• Experience: 3–5 years of experience in digital ad sales account management, client services, or agency-side account management, specifically working with digital media, custom content production, and social platforms.
• Industry Knowledge: Deep understanding of digital media formats, custom content creation, social media strategy (Instagram, TikTok, Pinterest, YouTube), ad specs, and digital ad serving/analytics platforms.
• Project Management Mastery: Exceptional organizational skills with proven ability to manage multiple complex, multi-million-dollar integrated accounts simultaneously under tight deadlines.
• Communication & Presentation: Polished written and verbal communication skills; comfortable leading external meetings and presenting post-campaign performance decks to senior stakeholders.
• Analytical Mindset: Skilled at converting raw campaign data and metrics into actionable insights and strategic narratives.
• Passion for the Food & Home Space: Genuine interest in food, cooking, home design, or lifestyle digital media is a strong plus.

This position is located in our Brooklyn, NY office in the Navy Yard. It is the expectation that the person in this role will work a hybrid schedule of 3 days per week (Tuesday, Wednesday & Thursday) in the office and 2 days per week remotely.

Salary Range:

$100,000 - $110,000

The range provided is based on what we reasonably expect to pay for this job as of the time of posting. The actual salary offered will be determined based on multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, geographical location, and other job-related factors permitted by law.

EEO Statement:

Food52 is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.

About Food52:

Food52 is an American food, home and lifestyle company celebrated for distinctive, original content, and a vibrant, deeply engaged community. Founded in 2009 by Amanda Hesser and Merrill Stubbs, Food52 began as a digital-first food community centered on cooking, storytelling, and home cooks supporting each other. Today, Food52 remains a source of inspiration for a loyal community united in their love of great food, thoughtful design, beautiful products, and the experiences that Food52 helps them create. In February 2026, Food52 joined the Culinary Media Group, a subsidiary of Marquee Brands LLC, alongside America's Test Kitchen. Learn more at Food52.com.

We welcome your application.