Housekeeping Team Lead at Erin Hills Golf Course, LLC – Hartford, Wisconsin

I. Job Description

Job purpose of Housekeeping Supervisor is to supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses with Erin Hills Golf Course while working tandem with a second Housekeeping Supervisor.

II. Classification

Part-Time Seasonal, Hourly, Non-Exempt

III. Areas of Responsibilities

• The Lodge; Cottages; Village Clubhouse; (all non-kitchen areas)
• Laundry/Linen storage area (Lodge & Village Clubhouse)
• Continually seeks to develop housekeeping policies and procedures to improve the current operation
• Assists in the training and development of all housekeeping associates
• On Course Bathrooms (Halfway House, House on 13, & Bathroom on 3)

IV. Primary Responsibilities

Housekeeping Staff

• Assist in developing weekly housekeeping schedule
• Adjust schedule daily based on guest room bookings
• Assist in preparing and conducting 30 day and 60 day performance reviews

Quality Assurance

• Monitors and inspects all furniture, rooms, supplies and general appearance of rooms to
• ensure all is up to Erin Hills’ standards.
• Assists in the training and development of all housekeeping associates.
• Monitors guest complaints and takes corrective action when necessary.
• Inspects property daily to ensure that cleanliness meets Erin Hills standards
• All Housekeeping areas kept clean and properly organized

Inventory Control

• Receives and confirms deliveries of supplies and services. Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments.
• Month end inventory count submit to Director of Hospitality
• Submit order forms to Director of Hospitality with proper notice.

Laundry Control

• Assisting in efforts to ensure laundry deliveries are on time and correct
• Informing Property Manager to any issues that need immediate attention.

IV. Physical Requirements

• Apply physical dexterity with some bending, stretching, reaching, holding and carrying
• Lift up to 50 lbs on a daily basis
• Stand and walk for most of a work day, sometimes on uneven surfaces

V. Personal Qualifications

• Genuine customer service skills
• Ability to work independently
• Ability to work as part of a team.

VI. Reports to:

Lodging Manager