Operations Manager in White Bear Lake, Minnesota at " Metropolitan Alliance of Connected Communities"

Title: Operations Manager
Job Category: Facilities Management
Requisition Number: OPERA002233
Job Type: Full-Time
White Bear Lake, MN, 55117, United States

Description

Who We Are

Solid Ground (SG) is an award-winning nonprofit organization whose proven, holistic approach helps families build the strong foundations they need to emerge from homelessness into a brighter future. Through safe, affordable housing and innovative supportive programming, Solid Ground helps families transition to a higher-level of self-sufficiency and break the cycle of homelessness and poverty for the next generation.

Why You’ll Love Working Here

At the heart of Solid Ground is the belief that housing stability is fundamental to the healthy development of children and to a family’s ability to be contributing members of the community. Solid Ground currently runs eight programs in suburban Ramsey and Washington Counties and housing over 660 individuals annually. Our mission is to prevent and end homelessness for families with children in the communities we serve through housing, resources, and opportunity.

Wages

$61,000 - $66,000 annual salary range depending on qualifications and level of experience

Benefits

• Paid vacation and sick time
• 12 paid holidays
• Competitive health, dental, and vision insurance
• Health Savings Account (HSA) and options for Flexible Spending Accounts (FSA)
• Long-term disability insurance – the employer pays the premiums
• Employer-paid basic life insurance with the option for additional coverage paid by the employee
• Voluntary benefits: Accident, hospital indemnity, critical illness, short-term disability insurance
• SG sponsors a retirement plan with automatic enrollment at 3% and a 3% employer match after one year of service, plus immediate vesting.

Because Solid Ground is a member with Metropolitan Alliance of Connected Communities (MACC) who partners with St. Mary’s University, Solid Ground employees and their spouses are also eligible for the following benefits at St. Mary’s University:

• Discounted tuition for Bachelor’s, Master’s, and Doctorate programs
• Professional development opportunities
• Access to advancement (internships, job placement, field practice)

Job Summary

Solid Ground is hiring an Operations Manager to provide operational leadership for workplace systems, administrative services, front desk operations, and organizational coordination across Solid Ground’s office locations. This role supervises the Office Coordinator and supports staff, leadership, residents, and community partners while ensuring efficient, organized, and effective day-to-day operations.

Responsibilities

• Supervise the Office Coordinator, including providing coaching, guidance, training, and performance oversight to support effective operations.
• Lead front desk operations at Solid Ground's main East Metro Place office location while supporting inventory and operational needs across multiple scattered-site locations.
• Develop, implement, and maintain scalable front desk procedures, workflows, and training resources; serve as the primary escalation point for complex front desk, safety, or visitor situations.
• Manage the organization's main phone line, general information email inbox, and communication workflows across multiple platforms, including intranet updates, ensuring accurate, timely, and consistent responses.
• Oversee incoming and outgoing mail, deliveries, supply coordination, and organization-wide inventory systems across all sites.
• Ensure office environments and meeting spaces remain organized, accessible, and professionally maintained.
• Lead operational logistics for office closures and community meetings, including communication planning, scheduling, and coordination with staff, vendors, and leadership.
• Partner with the Director of Operations on safety and security oversight, including implementation of organizational safety policies, operational procedures, and risk mitigation.
• Support leadership meeting logistics, including setup, agenda distribution, and material preparation for all-staff, leadership, and board meetings as needed.
• Partner with the Director of Operations to support operational planning, track action items and project milestones, and ensure timely follow-through on organizational priorities.
• Maintain confidentiality of sensitive organizational, board, resident, and personnel information.
• Manage office operations across multiple locations, ensuring consistency in administrative systems, supplies, workflows, vendor relationships, and service logistics.
• Develop and maintain scalable documentation systems to support organizational growth, onboarding and offboarding, structured file management, and compliance tracking.
• Manage workplace technology logistics and new staff onboarding, including workspace setup, IT equipment provisioning and tracking, and administrative readiness.
• Own agency-wide data reporting, including building, maintaining, and scheduling Power BI reports and dashboards; serve as the primary point of contact for leadership data reporting needs.
• Manage internal events, training, and operational projects; partner with the Director of Operations to identify and execute process improvements; organize, lead, and facilitate a Safety Committee.

What You Bring

• Associate or bachelor’s degree in business administration, human services, nonprofit management, or related field preferred; equivalent experience considered.
• 3+ years of previous experience in office management, administrative operations, or operational coordination roles, preferably in a nonprofit or mission-driven environment.
• Previous experience and proficiency with Power BI is required, including building and maintaining reports, creating dashboards, and scheduling automated data reporting for organizational use.
• Prior supervisory or leadership experience is preferred.
• Previous experience coordinating workplace systems, supplies, or technology across multiple locations is preferred.
• A commitment to diversity, equity, and inclusion and the ability to work effectively with diverse communities.
• Strong organizational and project coordination skills.
• The ability to balance multiple priorities, act with appropriate urgency, follow through independently, and drive results.
• Strong interpersonal and relationship-building skills.
• Proficiency with Microsoft Office Suite (including Power BI), Google Workspace, and video conferencing tools.
• The ability to maintain composure in high-traffic or emotionally charged environments.
• A demonstrated comfortability with working in an environment supporting families experiencing housing instability.
• The ability to create systems and document internal processes that improve efficiency.
• The ability to work independently without a high level of supervision in a high-energy work environment.
• A valid driver’s license, access to reliable transportation, and the ability to meet Solid Ground’s driving record requirements. Please note that if the license was not issued in the state of Minnesota, you have 60 days after becoming a Minnesota resident in which to apply for your Minnesota driver's license or permit.

Diversity and open expression are fundamental to the work of Solid Ground. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We value the contributions of a diverse workforce, and we welcome and encourage applications from all underrepresented groups. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, religion, national origin, sex, gender identity, sexual orientation, familial status, disability, age, marital status, membership or activity in a local human rights commission, status with regard to public assistance, criminal history (justice-impacted status), housing or homelessness status, height, or weight.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the hiring process. If you apply for this position, you may see references to MACC in some online materials.

Solid Ground participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify’s official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. See E-Verify’s Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.