Field Installation Technician in Richmond, Virginia at DecisionPoint Technologies, Inc.

Innovate. Empower. Make an Impact.

At DecisionPoint Technologies, we connect people, data, and technology to empower faster, smarter decisions when it matters most. As a leader in enterprise mobility, barcoding, managed services, and operational technology, we help North America’s top organizations boost productivity, streamline operations, and drive resilience.

Whether you're developing solutions, managing projects, or driving innovation, your work will directly impact industry leaders across retail, logistics, manufacturing, and healthcare. Join us and shape the future of operational excellence.

Job Summary

The Field Installation Technician will install and deploy point-of-sale (POS) hardware, networking equipment, and low-voltage infrastructure at customer locations throughout the Midwest and across the United States. This is a field-based position supporting retail stores, restaurants, warehouses, and distribution centers.

Primary Job Responsibilities

• Install, configure, and troubleshoot POS systems, PCs, printers, scanners, routers, switches, wireless access points, and related technology.
• Pull, route, terminate, and test Cat5e, Cat6, and fiber optic cabling following industry standards.
• Perform pre-installation site surveys and identify installation requirements.
• Read blueprints, floor plans, wiring diagrams, and technical documentation.
• Collaborate with Project Managers, customers, and fellow technicians to complete projects safely and on schedule.
• Troubleshoot hardware, connectivity, and installation issues in the field.
• Maintain accurate installation documentation and project reports.
• Ensure company equipment, tools, and vehicles are properly maintained.
• Deliver outstanding customer service while representing DecisionPoint Technologies professionally.
• Perform other duties as assigned by management.

Job Competencies, Skills & Experience

• Education & Experience: High School Diploma or GED required; 2–3 years of field service experience repairing mechanical and electronic hardware; Previous experience working in hospitals, clinics, laboratories, or other healthcare environments; Certifications related to printer repair, networking, or field service are a plus.
• Technical Expertise: Strong troubleshooting and diagnostic skills; Experience servicing Zebra thermal printers, barcode printers, or healthcare printing solutions; Experience supporting network-connected printing devices; Familiarity with HIPAA requirements and working in patient-care environments.
• Communication: Excellent customer service and communication skills; Excellent written documentation skills.
• Organization & Time Management: Experience managing multiple service calls while maintaining organized tools and inventory; Strong organizational and time management abilities; Ability to work independently with minimal supervision.
• Proficiency: Proficiency with Microsoft Word, Excel, and Outlook; Valid driver's license with a clean driving record; Comfortable climbing ladders, navigating healthcare environments, and traveling throughout the assigned territory.

Travel Requirements

Approximately 90% travel throughout the Midwest and other regions of the United States. Overnight travel is required. Weekend work may be necessary based on customer schedules and project timelines.

Physical Requirements

Physical demands include frequent standing, walking, sitting, bending, stooping, crouching, kneeling, twisting, reaching, and ladder climbing, along with the manual dexterity required to operate computers, perform fine-hardware installation, run tests, connect cabling, and handle packaging. Candidates must be able to regularly lift, carry, push, and pull equipment and materials weighing up to 50 pounds without assistance—such as printers, toolkits, replacement parts, and shipping supplies—while possessing sufficient visual acuity, hearing, and communication skills to inspect hardware, read screens and labels, execute quality testing, and collaborate effectively with coworkers.

Benefits

DecisionPoint Technologies offers a competitive compensation and benefits package designed to support your success both professionally and personally. Eligible employees may participate in:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HAS) and Flexible Spending (FSA) options
• Paid Time Off
• Company-Paid Holidays
• Company-Paid Short-Term and Long-Term Disability
• Company-Paid Life Insurance
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Monthly Technology Benefit

Join Our Team

Great work starts with great people. Join DecisionPoint Technologies and help shape the future of enterprise technology. If you are motivated, customer-focused, and excited to build a career in sales, we invite you to bring your curiosity, initiative, and drive to our team. At DecisionPoint Technologies, you will have the opportunity to learn, contribute, and grow while supporting solutions that help our customers operate smarter and achieve more. DecisionPoint Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.