IT Summer Intern in Bangor, Maine at Minuteman Security Technologies Inc

The IT Intern supports the Information Technology department through rotations across Helpdesk, Business Intelligence, and ConnectWise Support. The role provides hands-on experience supporting IT operations while delivering lasting business value through technical projects, documentation, and an employee laptop refurbishment and resale program.

• Provide Tier-1 helpdesk support, endpoint imaging, deployment, and asset inventory management.

• Assist with Business Intelligence reports, dashboard QA, data cleanup, and ad hoc analysis.

• Support ConnectWise workflow testing, configuration, documentation, and process improvements.

• Refurbish retired laptops through secure data sanitization, imaging, testing, grading, and asset tagging.

• Assist in developing and maintaining the employee laptop resale portal and payroll reporting workflow.

• Create knowledge base articles and standard operating procedures.

• Collaborate with cross-functional teams including IT, HR, Payroll, Finance, and Security.

• Perform other job-related duties as assigned.

• Develop core IT support skills by providing Tier 1 Helpdesk support, imaging and deploying devices, maintaining IT assets, and creating knowledge base documentation to improve internal support operations.
• Strengthen business systems and data quality by assisting with Business Intelligence reporting, dashboard validation, ConnectWise administration, data cleanup, and process documentation that improve operational efficiency.
• Build and document the laptop refurbishment program by securely sanitizing, upgrading, testing, grading, and preparing retired laptops for employee resale while creating repeatable standard operating procedures.
• Support development of the employee laptop resale portal by assisting with inventory listings, purchase workflows, payroll reporting, and fulfillment processes to deliver a sustainable, reusable business solution.
• Demonstrate professional growth and project ownership by successfully managing assignments across multiple IT teams, collaborating with stakeholders, communicating project progress, and presenting final deliverables and recommendations to IT leadership.

• Own It: Deliver high-quality work and accountability.
• Learn: Build technical expertise across Helpdesk, BI, and ConnectWise.
• Represent: Provide outstanding internal customer support.
• Work as One Team: Collaborate across departments.
• Find a Way: Solve technical challenges with initiative.
• Play To Win.

• Currently pursuing a Bachelor's degree in Information Technology, Computer Science, MIS, Cybersecurity, or related field (rising senior preferred).
• Strong technical aptitude and desire to learn.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities.
• Experience with Windows, Microsoft 365, Power BI, or scripting is a plus.
• Positive attitude and attention to detail.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

The base pay range for this role is $18.00 - $24.00 hourly. Note that wage may vary based on location, skills, and experience and may vary from the amounts listed above.

Minuteman Security & Life Safety is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Minuteman Security & Life Safety provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Minuteman Security & Life Safety takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Minuteman Security Technologies, Inc is an equal opportunity employer, that offers a smoke-free and drug-free workplace.