Credit Union Member Service Representative in Houston, Texas at First Eagle Federal Credit Union

Credit Union Member Service Representative

Join our dynamic team as a Member Service Representative and play a vital role in delivering exceptional financial services to our members. We are committed to fostering a welcoming environment where our team members can grow professionally while helping members achieve their financial goals. If you are passionate about customer service and interested in the financial industry, we encourage you to apply.

Key Responsibilities:

- Greet members warmly and provide outstanding customer service in person, over the phone, and via digital channels

- Assist members with account inquiries, transactions, and account maintenance

- Promote and explain credit union products and services to meet members' financial needs

- Process deposits, withdrawals, loan payments, and other financial transactions accurately

- Identify opportunities to cross-sell products and services to enhance member satisfaction

- Maintain knowledge of credit union policies, procedures, and compliance requirements

- Resolve member concerns promptly and professionally, escalating issues when necessary

- Support the credit union’s community engagement and promotional activities

Skills and Qualifications:

- High school diploma or equivalent; additional financial or customer service training preferred

- Previous experience in banking, credit unions, or customer service roles is a plus

- Excellent communication and interpersonal skills

- Strong attention to detail and accuracy in handling transactions

- Ability to work effectively in a team environment

- Proficiency with computers and familiarity with banking software

- Demonstrated problem-solving skills and a positive attitude

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our credit union values diversity, teamwork, and continuous growth. We offer a supportive work environment, opportunities for advancement to help you succeed and thrive in your career. A rich benefit package to include health care, 401K matching, tuition assistance, paid holiday, M-F work week, as well annual performance incentives.

Requirements High school diploma or general education degree (GED); and one to two years related banking experience and/or training; or equivalent combination of education and experience.