General Manager in Albuquerque, New Mexico at Defined Fitness Inc
Job Description
About the Role:
As a General Manager, you’re at the helm of a fast-paced, dynamic environment where leadership isn’t just a title, it’s a way of life. We’re looking for high-performing, relationship-driven leaders who thrive in an energizing, competitive atmosphere. You’ll set the standard for success, empowering your team to push further, reach higher, and achieve more; all while creating an environment where members feel at home and motivated to be their best. This isn’t just another job—it’s a career with purpose. At Defined Fitness, hard work is rewarded with competitive bonus plans, career advancement opportunities (think District Manager and beyond!), and the chance to grow with a company that’s expanding its footprint.
Minimum Qualifications:
- Minimum of two (2) years’ management experience in service, health, fitness or related industry
- Bachelor’s degree in business administration or related field preferred
- Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment
- Strong verbal, written, and interpersonal communication skills
- Must hold a valid NM driver’s license (acceptable record) and means of transportation (registered and insured)
- PC literate, including Microsoft Office and various other products such as ABC and GymSales
- Learn and pass company processes including sales tour, telephone inquiry, and membership cancellation/freeze.
- Must be able to work evenings and/or weekends as needed
Personal KPIs
- Daily Calls: 25
- Daily Booked: 4
- Daily Shows: 3
- Daily Closed: 2
- Referrals: 2:1 Ratio
- 3-pack Attachment: 20%
Club KPIs
- Daily Calls: 150
- Daily Booked: 15
- Daily Shows: 12
- Daily Closed: 10
- Referrals: 2:1 Ratio
- 3-pack Attachment: 20%
- MXM Cleanliness: 8.6 or above
- MXM Cleanliness: 8.6 or above
- Club Audit Score: 80% or higher
Responsibilities:
- Timely and accurate completion of weekly deposits
- Thoughtful leader and a confident decision-maker who drives our team to develop and be productive, while ensuring our sales are on the rise
- Synchronize department heads to achieve club goals and benchmarks
- Coordinate payroll for all team members in a timely manner
- Address and resolve all complaints, comments and suggestions
- Promote positive and collaborative work relationships and an enjoyable work environment
- Enhance and uphold company standards of cleanliness, professional service and staffing
- Inventory management throughout the club
- Complete training and identify methods to improve efficiency and effectiveness
- Manage the hiring, evaluation, discipline action and training of new and current team members
- Monitor the need for new equipment and other facility improvements
- Other duties as assigned
- Must be able to stand and/or walk for up to eight (8) hours at a time
- Must be able to lift and carry approximately 50 pounds
- Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write
Benefits:
- Bonus and commission incentive opportunities
- Paid Time Off/Sick Leave
- Gym Membership (full access to our gym facilities at no cost to team members)
- Staff Pass Memberships (complementary membership for family & friends)
- Discounted Personal Training Sessions
- Comprehensive medical, dental and vision plans
- Pet Insurance
- Life / AD&D Insurance
- Long-term Disability
- 401(k) retirement plan (subject to eligibility requirements)
Mon-Thurs: 9AM-7PM, Fri: 8AM-6PM
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