BDC Service Clerk in Baytown, Texas at Bayway Auto Group

Wischnewsky CDJR is seeking a motivated, organized, and computer-savvy Service BDC Representative to join our growing service department! We are focused on growing our service department and delivering an excellent customer experience. We provide the customer lists, tools, and support needed to succeed. We’re looking for someone who can stay organized, consistently make calls, and turn customer conversations into scheduled service appointments.

If you’re great on the phone, confident with computers, and motivated by performance-based bonuses, we encourage you to apply!

This position is primarily responsible for making outbound calls to customers, scheduling service appointments, contacting customers with open vehicle recalls, and helping drive traffic into our service department. Customer call lists will be provided! We are looking for someone who is comfortable on the phone, highly organized, and proficient with computers and spreadsheets.

Position Summary

Position: BDC Service Representative

Classification: Full Time

Reports To: Service Manager

Work Location: In person; Baytown TX

Essential Duties include but are not limited to:

• Make outbound calls to customers using provided customer lists.
• Contact customers with open manufacturer recalls and schedule appointments to have recall repairs completed.
• Schedule appointments for routine maintenance, recommended services, and vehicle repairs.
• Follow up with customers who are due or overdue for service.
• Utilize Microsoft Excel and other computer programs to organize customer information, track calls, and manage appointment lists.
• Maintain accurate records of customer interactions, scheduled appointments, and follow-up activities.
• Meet daily outbound call and appointment-setting goals.
• Work closely with service advisors and management to maximize appointment opportunities.
• Provide professional and friendly customer service.
• Other Duties May be assigned

Knowledge, Skills & Abilities:

• Strong computer skills are required.
• Proficiency in Microsoft Excel and spreadsheets is strongly preferred.
• Ability to organize, update, and maintain customer databases and tracking spreadsheets.
• Excellent phone etiquette and communication skills.
• Comfortable making a high volume of outbound calls daily.
• Strong organizational skills and attention to detail.
• Self-motivated with the ability to work independently and meet performance goals.
• Previous BDC, call center, customer service, or automotive dealership experience is a plus.
• Ability to multitask and learn new computer systems quickly.

Relevant Work Experience & Other Requirements:

• Must meet dealerships requirements for employment which include background check and drug screening
• Competitive base pay
• Bonus opportunities for appointments scheduled
• Performance-based earning potential
• Paid training
• Opportunities for career growth and advancement
• Positive, team-oriented work environment
• Previous dealership BDC/customer service experience is a plus
• Ability to multitask and prioritize tasks
• Proficiency with computers and various software applications
• Must have a valid driver’s license and be insurable based on driving record.
• Must be a minimum of eighteen years of age
• Must be punctual and reliable.
• Bilingual preferred

Physical Requirements:

• Must be able to sit, stand, and/ or walk for extended periods of time

Compensation & Benefits:

• Competitive Commission Based Pay Plan
• Paid Time Off
• 401K retirement plan & annual employer match
• Health, Vision, and Dental benefits
• Health Savings Account
• Company Paid Life Insurance
• Disability, Voluntary Life, & Supplemental plan options
• Discounts, perks, and incentives
• Paid Training
• Opportunity for Growth & Development
• Safe & Team Oriented Work Environment

Bayway Auto Group is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sex, age, national origin, or disability. We commit to providing reasonable accommodations to qualified individuals with disabilities, as required by the Americans with Disabilities Act (ADA).