Shift Leader 2 Back of House- Royals in Louisville, Kentucky at Eternal Optimist

Job Description:

Join Royals and be part of a team delivering exceptional guest experiences in a fast-paced, fun environment.

• Demonstrate in-depth knowledge of all BOH stations

• Lead and motivate BOH team members during shifts to maintain a welcoming, efficient, and organized service environment.

• Report directly to the Assistant General Manager or General Manager and maintain clear, hospitable communication at all times.

• Identify bulk carryout and catering orders; communicate with FOH to ensure timing, accuracy, and readiness.

• Support new team member training using supplied materials; communicate key points effectively and verify understanding through follow-up.

• Observe, coach, and provide constructive feedback to team members regarding service standards, performance, and professionalism.

• Motivate FOH and BOH staff to work as one team to achieve consistent food and service quality.

• Ensure completion of all opening, mid-shift, and closing duties in a timely, thorough manner and sign off on task completion.

• Monitor guest satisfaction throughout service; respond to complaints promptly and professionally to turn dissatisfied guests into loyal fans.

• Support management in developing strategies for increasing sales, improving guest retention, and elevating hospitality standards.

• Assist with BOH inventory and ordering; communicate needs to AGM, or GM.

• Maintain and delegate daily cleaning and deep-cleaning duties to uphold Royals’ cleanliness and safety standards.

• Ensure safe service of alcohol and food in compliance with state and local laws.

• Maintain a professional image—proper uniform, grooming, and positive demeanor at all times.

• Represent Royals at offsite events and catering functions when needed.

• Embody and enforce company culture, emphasizing quality, cleanliness, and respectful, hospitable communication at all times.

• Proven experience and proficiency in all BOH stations (2+ years)

• Prior experience leading or mentoring team members preferred.

• Strong understanding of customer service, hospitality, and restaurant operations.

• Excellent communication and problem-solving skills.

• Dependable, punctual, and able to stay calm and positive under pressure.

• Health Department certification (or ability to obtain) required.

• Stand, bend, and move throughout shifts (up to 8 hours).

• Lift and carry up to 40 lbs.

• Work in a high-energy, occasionally noisy environment.

• Morning, day, and evening shifts available.

• Full-time or flexible part-time scheduling options.

• $15 per hour (with tips potential $23-$25)

• Team meals and employee discounts.

• Opportunities for advancement through Shift Leader 3 levels.

• Supportive, fast-paced, and growth-oriented work environment.