Sales Coordinator - 1st Shift in Rogers, Arkansas at PEPPER SOURCE LTD

Job Title: Sales Coordinator

Reports To: Director of Sales and Marketing

FLSA Status: Salaried Non-Exempt

1st Shift

Monday - Friday 8:00 AM to 5:00 PM

Summary: The Sales Operations Coordinator provides administrative and operational support to the Sales Team, ensuring day-to-day activities run efficiently and customer-facing initiatives are executed seamlessly. This role serves as the primary point of coordination for sales support functions, including reporting, presentation logistics, customer meeting preparation, charitable donation requests, and general administrative responsibilities. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serve as the primary administrative support resource for the Sales Team.
• Manage day-to-day clerical functions, including data entry, document preparation, filing, and maintaining sales records.
• Pull and distribute sales reports, customer analytics, and other business data as requested.
• Coordinate and organize customer presentations, ensuring all logistics are completed on time.
• Prepare and maintain presentation materials, including PowerPoint presentations, product information, samples, promotional items (SWAG), and other supporting materials.
• Maintain an organized inventory of presentation materials and coordinate replenishment when necessary.
• Schedule meetings, reserve conference rooms, and coordinate meeting logistics for internal and customer-facing meetings.
• Attend meetings as requested and prepare accurate meeting minutes, action items, and follow-up documentation.
• Coordinate charitable donation requests, ensuring requests are processed according to company policies and timelines.
• Assist with customer events, trade shows, and other sales and marketing initiatives as needed.
• Support the Sales Team with special projects and administrative tasks to improve efficiency and organization.
• Maintain confidentiality while handling sensitive customer and company information.
• Collaborate with cross-functional teams including Marketing, Customer Service, Operations, and Research & Development to support sales initiatives.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical — Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Design — Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving — Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Technical Skills — Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication — Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Business Acumen — Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment.
• Ethics — Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support — Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking — Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment — Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation — Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing — Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism — Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality — Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity — Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security — Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions.
• Adaptability — Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality — Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability — Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative — Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation — Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree or equivalent; 2-5 years of project management experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are a representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to physically perform the following:

• Lift and/or move up to 10 pounds

• Sit for the duration of the shift

• Use hands to finger, grip, handle, or feel and reach with hands and arms

• Talk and hear

• Occasionally required to stand and/or walk

• Close vision and distance vision

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.