Administrative Assistant in Washington, District of Columbia at KeenLogic

KeenLogic is seeking an Administrative Specialist to join our team on Capitol Hill working within the Agency Connection Center at the U.S. House of Representatives. This is an onsite role Monday through Friday. The hours for this position are 8:30 AM to 5:30 PM. This is a full-time position offering full health benefits, PTO, 401k, and monthly reimbursement for travel.

Background:
The Administrative Specialist will be expected to provide consistent front desk coverage and cultivate a positive working environment within the CEC’s main storefront location. The incumbent will also work alongside the First Call team and CEC staff, helping to triage customers and provide seamless customer experiences to Members of Congress, Committees, Leadership and Congressional staff.

Required Qualifications:

• Must be a U.S. Citizen
• Must be eligible for a government clearance
• Associate degree or certification from an accredited business school, technical school, junior college, or university
• 3+ years of experience providing administrative support, including triaging and coordinating work requests and activities, scheduling meetings and events, and managing records
• Experience using various automated office systems and software programs, including record management systems
• Experience in coordination; ability to manage schedules and triage tasks
• Experience in developing reports

Preferred Qualifications:

• Bachelor’s degree

Job Expectations:

• Ability to understand general management theories, concepts, and principles
• Knowledge of and ability to establish and maintain administrative and quality assurance processes
• Ability to review, understand, and retain knowledge of House Rules, Committee and CAO policies and procedures, as well as specific Business Unit and Department practices and procedures.
• Ability to analyze problems and recommend appropriate solutions/changes
• Ability to establish effective working relationships with senior staff and other high-ranking officials
• Ability to handle sensitive and confidential matters with tact, as well as the ability to exercise judgment and discretion.

Job Duties:

• Prepares sensitive and confidential reports, memoranda, correspondence, and technical documentation
• Notifies and keeps management informed of all relevant workplace issues and initiatives, specific work activities, and policy, procedural, and process initiatives or changes
• Provides general assistance and recommendations and receives adequate instruction, feedback, and guidance from senior Business Unit management regarding sensitive and confidential issues
• Maintains weekly and monthly calendar for assigned area, as well as daily schedules as required
• Schedules appointments, meetings, conferences, and teleconferences as requested
• Receives and provides assistance to customers and office visitors in a courteous, polite, and professional manner; plans and facilitates appropriate professional protocols as required
• Handles incoming calls; answers general/routine inquiries, tracks, forwards, schedules and/or takes messages as appropriate, and ensures that adequate phone coverage is maintained during official business hours
• Routes and tracks correspondence and technical inquiries to appropriate CAO and/or other House offices
• Handles customer requests and information with discretion; disseminates information appropriately when triaging/managing customer requests
• Provides coordination and timely completion of input/data for the CAO Semi-Annual Report as assigned
• Maintains managerial level personnel records for all assigned staff and appropriate general record management system(s) as required
• Ensures the accurate and timely maintenance of attendance and leave records for all assigned staff