Returns Coordinator in Chattanooga, Tennessee at Tidalwave Holdings

3PL

At Tidalwave, we’re more than a print shop — we’re a full-service creative partner helping brands bring their vision to life. Based in Chattanooga, Tennessee, we combine high-quality screen printing, embroidery, and fulfillment with innovative marketing and e-commerce solutions for clients nationwide. Our team is passionate, fast-paced, and committed to excellence in everything from custom merchandise production to packaging, warehousing, and nationwide shipping. We thrive on creativity, collaboration, and continuous improvement — and we’re proud to be one of Chattanooga’s fastest-growing companies. If you’re looking for a workplace where ideas matter, people come first, and growth is encouraged, you’ll make waves here.

Title: Returns Coordinator

Reports To: Inventory Manager

Department: 3PL

Role Purpose:

This role will process returns and complete the related inventory putaway accurately and

promptly. This role also communicates with clients regarding returned orders, and partners

with Account Managers on client-specific returns requirements

Success Looks Like:

Returns are processed accurately and on time

Clients receive accurate, timely updates on returned orders and unresolved discrepancies

Sellable inventory is returned to stock and put away correctly

Damaged or discrepant inventory is documented and escalated

Returns and putaway areas remain clean and organized

Core Responsibilities:

Receive, sort, and inspect returned products for SKU, quantity, and condition

Complete return transactions and inventory adjustments in the WMS

Restock sellable inventory and separate damaged or questionable products

Communicate directly with clients on return status, discrepancies, and resolution

Partner with Account Managers on client-specific return requirements, process changes,

and special requests

Work with the Inventory Team to resolve inventory discrepancies

Key Skills / Expectations:

Strong attention to detail and inventory accuracy

Organized and able to manage daily priorities

Comfortable working in the WMS

Comfortable communicating directly with clients in writing; able to explain a

discrepancy clearly and professionally

How Performance Will Be Evaluated:

Accuracy and timeliness of returns processing

WMS and putaway accuracy

Quality, tone, and timeliness of direct client communication and documentation

Organization and reliability of daily execution

What we do:

Run a Fulfillment center for eCommerce companies: A big warehouse with thousands of products and millions of pieces of inventory. We pick, pack, and ship orders to our clients' customers all over the world. We'll ship something like 1 million shipments this year, and we started just 4 years ago.

We are also the 37th fastest growing company in the Country!! - Yes, you read that right. We are growing and invite you to grow with us!

What You’ll Do:

• Pack all orders alongside your team, and delight our customers. We do whatever we can to go above and beyond for their requests. This could mean jewelry, hats, or even pickleball paddles.
• Be responsible for managing your time. We hate micro-managing. A series of tasks will be assigned, and it's your job to ask for help, or make sure they get done.
• Find things to do when it's slow. It's part of our business - we have peaks and slow times. We won't send you home when it's slow, but we don't want sitting around either. There are proactive tasks that can get done to lighten the load later on.
• Be willing to learn. We are not like Amazon or WalMart. You are not a cog in our machine. You are helping us build this plane while we fly it, and the people who are naturally curious tend to do really well here.
• Be creative. We strive to have a work environment full of people who are easy to get along with, and hungry for change. Our business is ever-changing, and ideas you bring to the table can directly impact our (and more importantly, your) trajectory.

What You Bring to the Table:

• A proven track record of hard work, but does not have to be warehouse specific
• Likeable personality and willingness to learn
• An eye for detail and a knack for solving problems on the fly.
• The ability to manage multiple priorities while staying cool under pressure.
• Excellent communication skills that make you the go-to person in any situation.

Why You’ll Love It Here:

The Challenge: Every day is an opportunity to sharpen your skills and take on new challenges.

The Team: Join a group of like-minded professionals who are serious about their work but enjoy the journey.

The Growth: We believe in promoting from within and investing in our people—your career path is yours to shape.

The Perks: We invest in our people, with a growing list of comprehensive benefits, and a work environment that celebrates both successes and learning moments.

Benefits:

• 401(k)
• Dental, Vision & Health Insurance
• Profit sharing
• Life Insurance
• Supplemental Benefits
• 1 hour paid lunch

Schedule:

Monday - Friday

9 am - 5 pm

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance