Veterinary Customer Service Representative at Community Veterinary Partners – Leesport, Pennsylvania

• Greetings, checking in, and checking out clients

• Provide compassionate care to all patients

• Required to know policies, procedures, and clinical processes
• Answer phones calls, emails, texts, and process any messages
• Book, confirm, and manage appointments, surgeries, and procedures
• Taking food and prescription requests
• Handling cash drawer/preparing end of day financial reports
• Troubleshooting client communication issues
• Processing patient records, lab work, and specialist reports
• Maintaining accurate client records and updating information as needed
• Good communication to be able to relay messages between clients, veterinarians, and other staff members
• Multitasking, the ability to manage various tasks simultaneously in a fast-paced environment

• Maintain a clean, neat reception area and front desk

Benefits:

• Employee discounts (applied after 90 days of employment)
• Opportunities for growth and advancement within the clinic.
• Referral program
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account
• Life insurance

Skills and Abilities:

• Excellent oral and written communication
• Organized and meticulous
• Knowledge of basic veterinary terms and procedures
• Knowledge of basic computer skills
• Patience and respect for client, patients and colleagues
• Ability to deal with stressful situations

Physical/Emotional Demands:

• Standing/walking/lifting. (Applicants must be able to lift 50lbs)
• The applicant must be able to adapt to emotional transitions between appointments—for example, shifting from a joyful puppy or kitten visit to compassionate euthanasia.

Work Environment:

• Fast-paced and dynamic atmosphere that encourages quick thinking and adaptability
• Strong emphasis on teamwork and cross-functional collaboration
• Supportive and inclusive culture that values diverse perspectives
• Goal-driven environment focused on high performance and continuous improvement
• Open communication and feedback are encouraged to foster growth
• Employees are empowered to take initiative and contribute to shared success
• Flexible and responsive to change, with a focus on innovation
• Positive work culture that balances productivity with employee well-being
• Emphasis on accountability, integrity, and mutual respect