IT Help Desk Technician at Murgado Automotive Group – Richmond, Virginia

Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Virginia Mecedes-Benz of Richmond and Mercedes-Benz of Midlothian. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.

You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.

Serve as the initial point of contact for technical support via phone, email, and ticketing system

Provide remote support using RMM tools (e.g., ConnectWise Automate)

Install, configure, and maintain desktop hardware, software, and peripherals

Manage user accounts, permissions, and access controls

Troubleshoot and support desktop, laptop, and printer issues

Escalate unresolved issues to senior IT staff as appropriate

Provide accurate information about company IT services and products

Suggest improvements to IT procedures and user experience

Document support issues, resolutions, and feedback in a clear and concise manner

Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)

Communicate clearly in English (additional languages a plus)

14 years of experience in a help desk or IT support role

Strong troubleshooting and analytical skills

Detail-oriented with excellent organizational skills

Valid driver's license and reliable transportation

Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus

Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus

Competitive compensation based on experience and performance

Comprehensive benefits package (medical, dental, vision, and retirement)

401(k) with company match

A collaborative and supportive team culture

Opportunities for professional growth and career advancement

Employee discounts on company products

If you are passionate about technology and ready to contribute to a growing IT team, wed love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.