Human Resources Generalist in Baltimore, Maryland at CFG Bank

CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. As the 6th largest bank in Baltimore by deposits and the largest locally based, we've grown from $1 billion to over $6+ billion in assets by 2026. With over 30 years of expertise, we rank among the top five healthcare bridge-to-HUD lenders in the country. At CFG Bank, we redefine banking by blending big bank capabilities with personalized boutique service. Recognized as a “Best Place to Work” by the Baltimore Business Journal across multiple years, we’re intentional about creating an environment where people feel valued, supported, and excited about work each day. Our goal is simple: to make every team member feel that choosing CFG Bank was one of the best decisions of their career. Join us and experience what sets CFG Bank apart.

POSITION SUMMARY:

The Human Resources Generalist plays a key role in supporting the full employee lifecycle by delivering high-quality HR services and serving as a trusted resource for employees and managers. This position provides broad-based support across HR operations, employee relations, compliance, payroll and HRIS administration, benefits, compensation, retirement plan administration, and other HR programs and initiatives. The HR Generalist partners closely with the AVP, Manager HR Operations & Employee Relations and other HR team members to ensure the delivery of accurate, timely, confidential, and employee-focused HR solutions while supporting organizational goals and fostering a positive employee experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Employee Support & HR Operations
• Serve as a first point of contact for routine employee questions and requests, providing timely, professional customer service and escalating complex matters as appropriate.
• Coordinate and conduct employee onboarding and offboarding activities, including required documentation, orientation support, and exit-related processes.
• Complete and maintain Form I-9 documentation and related records in accordance with established requirements and retention practices.
• Process employee changes, employment status updates, and other personnel actions in HRIS; ensure supporting documentation is complete and accurate.
• Respond to unemployment claims and inquires.
• Maintain accurate and confidential records and employee files in accordance with company policies and record-retention requirements.
• Assist with employee termination processes, including documentation, system updates, and coordination with appropriate internal partners.
• Complete verification of employment requests.
• Prepare routine correspondence, reports, and employment-related documentation, and support HR research and special projects as needed.
• Process HR vendor invoices and maintain payment tracker.
Employee Relations & Workplace Culture
• Assist with employee relations matters, partnering with the AVP, Manager HR Operations & Employee Relations to provide consistent guidance to managers and employees in accordance with company policies and established practices.
• Support workplace investigations by gathering information, organizing documentation, participating in interviews as appropriate, and assisting with follow-up actions.
• Assist in reviewing employee conduct and performance matters and in preparing recommendations and documentation related to corrective or disciplinary action.
• Promote a respectful, professional, and inclusive workplace through consistent employee service and application of HR practices.
HR Compliance & Audits
• Maintain required federal, state, and local labor law postings to ensure workplace compliance.
• Assist with internal and external HR audits, including gathering records, validating data, responding to documentation requests, and tracking corrective actions.
• Assist with Affirmative Action planning and related annual reporting, data preparation, recordkeeping, and coordination with consultants.
• Support required HR reporting and record retention activities and maintain organized documentation to support audit readiness.
Payroll, Benefits & HRIS Support
• Collaborate with and provide operational support to the Payroll/HRIS Manager and Benefits & Wellness Administrator.
• Serve as backup for designated payroll functions, including reviewing timecard records and paid time off information and providing verified payroll data.
• Enter and review employee data and changes in HRIS; perform routine audits and assist with HR reporting to support data accuracy and integrity.
• Assist with employee benefits administration as needed.
• Process 401(k) participant requests and plan administration updates in Fidelity.

QUALIFICATIONS AND REQUIREMENTS:
• Bachelor's degree in Human Resources, Business Administration, or a related field preferred; an equivalent combination of relevant education and experience may be considered.
• At least 2 years of progressive HR experience, preferably in a generalist, HR operations, employee relations, or similar role.
• Working knowledge of employment laws, HR compliance principles, and HR best practices, with the ability to recognize when matters require escalation.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; ability to learn and effectively use HR technology.
• HRIS experience preferred; payroll processing experience is a plus.
• Excellent written and verbal communication, interpersonal, and customer service skills.
• Strong judgment, problem-solving, analytical, planning, organizational, and follow-through skills.
• Ability to manage multiple priorities, adapt to changing needs, and meet deadlines in a fast-paced environment with strong attention to detail.
• Ability to work effectively and professionally with employees and leaders at all levels and with a wide variety of individuals and groups.
• Demonstrated ability to maintain a positive, solutions-focused approach and contribute to a professional workplace environment.
• Ability to handle sensitive and confidential information with a high degree of professionalism, discretion, diplomacy, and integrity.
• Ability to balance immediate operational needs with consideration for the broader and longer-term impact of HR decisions and practices.

COMPENSATION DISCLOSURE:
In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The wage range for this position is $65,000 to $70,000 annually. Compensation is determined based on factors such as Experience, Qualifications, and Internal equity.

BENEFITS AND ADDITIONAL COMPENSATION:
Additionally, this position includes a comprehensive benefits package and other forms of compensation, including:
• Employer-provided health benefits: medical insurance, dental and vision insurance, disability insurance, life insurance, mental health support services, and wellness program
• Paid time off: vacation days, sick leave, volunteer days
• Retirement plan: 401(k) with employer match
• Other compensation elements: Discretionary annual bonus and overtime pay for non-exempt positions

EOE STATEMENT:
CFG Bank is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. If you require accommodations during the application process, please contact TalentAcquisition@cfg.bank.
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