Front Desk in Columbia, Missouri at Mid Missouri Dental Center

Monday - Thursdays : 8:40AM - 5PM. Fridays: 8:40AM - 3PM

The Front Desk role is a core administrative position within a single dental practice, responsible for supporting daily front-office operations and delivering a positive patient experience. This role focuses on patient intake, scheduling, communication, insurance verification, and payment processing to ensure efficient workflows and accurate records.

The Front Desk role operates under the direction of the Office Manager or Office Manager Assistant and works closely with clinical and administrative team members.

• Dental / Medical Front Desk Experience: 1–2+ years in a high-volume healthcare or dental setting.

• Practice Management Software: Direct experience with Eaglesoft (preferred) or comparable dental software (Dentrix, Open Dental) for multi-provider scheduling, family accounts, and ledger management.

• High-Volume Multichannel Communication: Proven ability to manage multi-line phone calls (answering within 3 rings), two-way SMS systems (Dental Intelligence / DI), and VoIP voicemail monitoring on a strict cadence.

• Intake & Paperwork Compliance: Strong attention to detail to ensure 100% completion of patient registration, medical histories, and guardian IDs before clinical handoff.

• Schedule Optimization: Familiarity with appointment confirmation workflows, standby/fill lists, and proactively filling schedule openings.

• POS & Payments: Hands-on experience collecting patient balances, posting payments, and using POS systems (Square).

• Experience in pediatric dentistry or an anesthesia/sedation practice.

• Familiarity with Dental Intelligence (DI) metrics and automated messaging.

• Experience handling dental emergency intake/phone triage and coordinating language interpreter services.

• Patient-First Prioritization: Ability to give 100% undivided attention to families at the check-in window over ringing phones or internal team questions.

• Verbiage & Scripting Discipline: Comfort following standardized phone scripts and professional verbiage verbatim.

• Punctuality & Reliability: Ability to consistently arrive on time.