Customer Relations Coordinator in North East, Pennsylvania at Superior Walls of Upstate New York Inc

Superior Walls of Upstate New York specializes in precast concrete wall systems for new home construction, offering solutions for above grade, basements, multi-level buildings, and more. With over 40 years of experience spanning three generations, the company has built a reputation for delivering sturdy, customizable walls that come with a 15-year warranty. Superior Walls are designed to mitigate mold and mildew, improve air quality, conserve energy, and reduce building time, ensuring compliance with structural, fire-resistance, damp-proofing, and thermal barrier evaluations and residential building codes

Role: Customer Relations Coordinator

FLSA: Part-Time | Hourly | Non-Exempt

Approx. up to 20 hours a week (may vary based on business needs)

We're looking for someone who is friendly, dependable, and proactive. This individual should be confident initiating conversations, comfortable following up with potential customers, and capable of maintaining organized records.

Experience in the construction industry is not required. We're primarily looking for someone with strong communication skills, a willingness to learn, and a genuine interest in helping customers. This part-time position focuses on connecting with prospective customers, managing inquiries, and supporting our sales and marketing efforts. The ideal candidate enjoys communicating with people, building relationships, and keeping customer interactions organized.

Responsibilities include but are not limited to:

• Proactively engage prospective customers through outbound phone calls, emails, and text messages to generate interest, maintain engagement, and advance potential sales opportunities.
• Respond promptly and professionally to customer inquiries, providing accurate information regarding the company’s products, services, capabilities, and general offerings.
• Re-engage previous leads and prospective customers to assess continued interest, identify project needs, obtain status updates, and uncover new business opportunities.
• Maintain accurate, detailed, and up-to-date customer records within the designated CRM or tracking systems, ensuring all lead activity, customer interactions, follow-up attempts, and next steps are properly documented.
• Execute consistent follow-up strategies to nurture leads, maintain an active sales pipeline, and minimize missed opportunities due to a lack of communication or timely outreach.
• Schedule and coordinate customer appointments, consultations, and sales meetings, ensuring qualified and interested prospects are connected with the appropriate sales representatives.
• Partner with the sales and marketing teams to support lead generation, customer outreach campaigns, prospect engagement, pipeline development, and other business development initiatives.
• Monitor and communicate lead activity, customer responses, and follow-up outcomes to support sales visibility, reporting, and overall business development efforts.
• Provide general administrative and operational support to the sales function, helping ensure efficient communication, organization, and coordination throughout the customer engagement process.
• Perform other duties and responsibilities as assigned to support departmental and organizational objectives.

Qualifications & Requirements

• Exceptional verbal and written communication skills, with the ability to communicate professionally, confidently, and effectively with prospective customers, existing clients, and internal team members.
• Strong interpersonal and relationship-building skills, with the ability to establish rapport, engage new contacts, build customer confidence, and maintain positive professional relationships.
• Comfortable and confident making outbound calls and conducting proactive customer outreach through phone, email, and text messaging, including following up with leads and initiating conversations with prospective customers.
• Strong customer service orientation, with the ability to listen actively, understand customer needs, respond to inquiries, and represent the company in a professional and positive manner.
• Excellent organizational and time-management skills, with the ability to manage multiple leads, maintain accurate records, prioritize follow-up activities, and consistently meet established expectations.
• High attention to detail and commitment to data accuracy, particularly when documenting customer interactions, updating lead information, tracking communications, and maintaining CRM records.
• Self-motivated and results-oriented, with the ability to work independently, demonstrate initiative, manage competing priorities, and take ownership of assigned responsibilities through completion.
• Basic to intermediate computer proficiency, including Microsoft Office applications, email, spreadsheets, CRM platforms, and other customer relationship or lead management systems.
• Adaptability and willingness to learn, with the ability to quickly understand company products and services, develop product knowledge, and apply feedback to improve customer engagement and outreach effectiveness.
• Previous experience in customer service, inside sales, lead generation, business development, administrative support, or a similar customer-facing role is preferred but not required.
• A proactive and professional approach to work, demonstrating reliability, accountability, persistence, and a genuine interest in supporting sales growth and creating a positive customer experience.

Equal Employment Opportunity Statement

Superior Walls is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, military status, or any other characteristic protected by applicable federal, state, or local law.

All employment decisions are based on qualifications, merit, business needs, and job-related factors.

At-Will Employment Disclaimer

Nothing contained in this job description should be construed as creating an employment contract, express or implied. Employment with Superior Walls is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Job Description Disclaimer

This job description is intended to provide a general overview of the position and is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the role. Management reserves the right to modify, assign, or reassign duties and responsibilities as business needs evolve.