Program for Initial Resettlement Case Manager in Provo, Utah at Utah Valley Refugees

NewEmployment Type: VolunteerExperience Level: NoneMinimum Education: None
Utah Valley Refugees
Provo, Utah, 84606, United States
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Job Description


Organization Overview
Utah Valley Refugees is a 501(c)(3) nonprofit organization in Utah County. Our mission is to assist refugees in their quest to become self-reliant. Established in 2016, we help coordinate services such as affordable housing, medical care, employment, and educational services for qualified low-income refugees living in Utah County.

We are hiring a full-time, dual role position to help coordinate our health promotion efforts for refugees and provide initial case management for our newly arriving refugees through the Program for Initial Resettlement in partnership with Church World Service.

Purpose of the Volunteer Provider Network

In collaboration with major health care providers in Utah County, Utah Valley Refugees has created a system through which the uninsured refugees and immigrants obtain needed health care before it becomes an emergency. This program is called the Volunteer Provider Network (VPN) and is the main focus of our health care program. We are working to establish a large network of health providers willing to provide free care to uninsured and low-income refugees.

  • Provide health care case management services to low income and uninsured refugees in Utah County
  • Reduce the number of refugees’ use of emergency rooms by 50%
  • Educate refugees on how to navigate the healthcare system in the United State and on preventative healthcare practices
  • Completing health intakes.
  • Scheduling medical appointments.
  • Coordinating transportation and interpretation.
  • Referring clients to appropriate providers.
  • Following up on medical needs.
  • Educating clients about healthcare, insurance, and prevention.
  • Working closely with community healthcare partners.

VPN Coordinator Role Description

As the VPN Coordinator, you will be responsible for the recruitment and onboarding of new providers to donate medical care to our refugee clients. You will be a representative of UVR to healthcare providers and will work to educate and spread awareness of the program and needs of refugees in Utah County. This requires familiarity with the structure of the UVR programs and understanding of how adequate medical care helps support refugees to become self-reliant. You will work closely with the case managers and also assist with scheduling of the medical appointments.
You will also be responsible for the development of a healthcare curriculum to provide regular classes to UVR clients about U.S. healthcare, health insurance, and health and hygiene practices to prevent disease and maintain wellness. You will act as a liaison with existing community programs to find resources to help refugees access preventative healthcare services. This will require some travel throughout Utah County.
PIR Case Manager Role Description
You will be the main case manager to help newly arriving refugees during their first 90 days in the U.S. Your responsibilities will include providing cultural orientation, arranging medical appointments for refugee health screenings, assisting with job applications, completing immigration paperwork, and coordinating education efforts with the refugees and their volunteer mentors. This role will require some availability in the evenings once or twice a month for airport arrivals.
  • Assist with initial housing arrangements for new R&P arrivals, including housing agreements, furniture delivery, and utility setups.
  • Maintain regular communication with US-ties/anchors for newly arrived individuals/families.
  • Manage airport pickups and initial home visits for new R&P arrivals.
  • Ensure new arrivals have access to food, household items, and appropriate seasonal clothing.
  • Arrange transportation for clients to and from scheduled appointments with local service providers.
  • Provide in-depth cultural orientation on required core concepts for new arrivals.
  • Facilitate program referrals, including intensive case management, employment services, and English language training.
  • Ensure clients understand the agency’s working hours and emergency procedures.
  • Follow up with clients regularly to ensure basic needs are met, including food, rent, employment opportunities, immunizations, and acculturation.
  • Manage the 90-day R&P program period tracking, required reporting, and case completion/closeout procedures.
  • Track financial expenditures and in-kind donations, obtaining signatures on receipts/tracking forms.
  • Assist with other assigned projects/initiatives, such as donation drives and data collection.
  • Serve as a cultural liaison, providing background on cultural norms/practices and facilitating communication between the agency, clients, and ethnic communities.

Qualifications
  • Previous experience or education in public health or healthcare related field.
  • Undergraduate degree with at least three years of prior work experience in refugee resettlement, preferably with newly arriving refugees and immigrants.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook).
  • Proficient in both spoken and written English with preference given to bilingual candidates (Spanish, Arabic, Swahili, Dari or Sango).
  • Ability to maintain regular communication with managers, staff, newly arriving refugee individuals/families, and local service providers.
  • Ability to multi-task, prioritize duties, and work efficiently.
  • Valid driver’s license, access to a reliable vehicle with current insurance, and the ability to drive a passenger van preferred.
  • Able to work 40 hours/week with some availability for evening or weekend shifts.
  • Background checks will be conducted on selected candidates.
Benefits
  • 11 paid holidays
  • Mileage reimbursement
  • 401k

**This is a grant-based position and continuation of the position is dependent on grant funding**

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Job Location

Provo, Utah, 84606, United States

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