Office Manager/Dispatcher (Req #: 160) in Kansas City, Missouri at Questec

Please complete all application fields with complete and accurate information.

The Office Manager/Dispatcher will handle customer calls, schedule and dispatch service technicians, and provide support for office and bookkeeping functions including accounts receivable, accounts payable, invoicing, and month-end close. This is a full-time, salaried, exempt, in-office position reporting to the Service Manager.

Primary Responsibilities

1. Answer and resolve incoming service calls; dispatch technicians based on skills, location, and availability.
2. Maintain service schedules and ensure timely response to customer commitments.
3. Communicate with customers regarding service status, delays, and resolutions.
4. Support service invoicing and process service reports.
5. Perform bookkeeping tasks: recording transactions, manage A/P and A/R, process payroll timesheets, reconcile accounts, and generate financial reports.
6. Assist with month- and year end close.
7. Ability to learn and understand new software programs.
8. Experience using/learning vendor portals.
9. Ability to maintain organization across multiple software/internet platforms

Secondary Responsibilities

1. Build strong relationships with customers, vendors, and staff.
2. Promote preventive maintenance and additional services.
3. Participate in meetings, training, and occasional overtime.
4. Occasional forklift operating (we will train)
5. Shipping and receiving as needed
6. Perform other duties as assigned.

Qualifications

1. High school diploma or GED required; Associate’s/bachelor’s in accounting, Finance, or Business preferred.
2. Proficiency with computer software and technology.
3. Strong organizational skills, attention to detail, and ability to multitask.
4. Excellent communication and customer service skills.
5. Experience in job cost accounting or dispatching with data entry experience, preferred.

Valid Social Security number and driver’s license.

QuesTec Mechanical is an Equal Employment Opportunity and Affirmative Action employer. As such, we do not discriminate based upon race, religion, color, national origin, gender (including gender identity), sexual orientation, age, veteran status, disability status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.