Account Manager (Hybrid) at Patriot Growth Insurance Services – Ann Arbor, Michigan

About Dempsey, A Division of Patriot Growth Insurance Services: Since 1968, Dempsey Benefits has been a trusted employee benefits firm, proudly serving hundreds of clients across a broad spectrum of industries. Our dedicated team of advisors and account managers delivers personalized service rooted in hard work, exceptional knowledge, and honesty. We partner closely with employers to develop benefits programs that reflect company culture and deliver value to employees. At Dempsey Benefits, our goal is to be an essential part of your business’s success by providing tailored benefit solutions and unwavering support.

Position Overview: We are seeking a Benefits Account Manager to support client satisfaction and retention by managing the full lifecycle of employee benefits accounts. This role oversees renewals, open enrollment, and ongoing service while providing guidance on benefit plans. The ideal candidate is detail-oriented, client-focused, and able to manage multiple priorities while delivering a seamless client experience.

Work Arrangement: This is a full-time hybrid position reporting to our office located in Ann Arbor, MI.

Professional Responsibilities:

• Serve as the primary point of contact for assigned group benefit clients, providing proactive and responsive day-to-day service.
• Manage the full lifecycle of benefit programs, including RFQs, proposals, renewals, onboarding, and open enrollment.
• Coordinate renewals by gathering carrier quotes, analyzing options, and supporting client recommendations in partnership with Producers.
• Act as a liaison between clients and carriers, assisting with claims, eligibility, and coverage-related inquiries.
• Oversee new business implementation, ensuring accurate setup, enrollment, and smooth transitions.
• Maintain accurate client records, plan documents, and premium information within internal systems.
• Collaborate with internal teams to resolve issues and ensure consistent, high-quality service delivery.
• Prepare and distribute client and employee-facing materials, including benefit guides and compliance documentation.

Qualifications and Requirements:

• 1-3 years of experience in employee benefits, insurance, or a related account management role.
• Active Michigan Life & Health insurance license.
• Associate degree in Business Administration, Human Resources, or a related field required; Bachelor’s degree preferred.
• Proficient with Microsoft Office Suite and agency management or CRM systems.
• Strong communication and interpersonal skills with the ability to support client relationships effectively.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Ability to collaborate across teams and contribute to a positive, service-focused environment.

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide continual learning and enhanced career opportunities for our dedicated, professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401(k) with employer match

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.