Strategy and Operations Manager, Driver Marketplace in New York, New York at Veho

About Veho
Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.
About The RoleVeho partners with a network of independent contractor drivers who complete last-mile package deliveries to customers. The Driver Marketplace team ensures we have the right supply of independent contractor drivers to meet delivery demand, while constantly improving the driver experience, marketplace performance, and operational efficiency. Our team is data and insights-driven, so you’ll need to be comfortable combining both qualitative and quantitative insights to make decisions.
As the Strategy and Operations Manager, Driver Marketplace Operations, you’ll play a key role in surfacing insights and supporting the design and execution of high-impact projects. We’re looking for a scrappy, analytical self-starter who is eager to learn, comfortable working with complex data, and energized by solving real-world problems in a fast-moving environment. This is a great fit for someone coming from a consulting or high-growth operations background who wants to roll up their sleeves and make a direct impact.
What You’ll Do

• Support test design, rollout, and analysis of incentives and driver acquisition models
• Develop, maintain, and improve dashboards that track marketplace health, driver supply, engagement, and performance
• Analyze trends in driver behavior, supply/demand imbalance, and route performance to inform decisions
• Automate manual workflows using SQL, GSheets, and lightweight tools to reduce operational burden
• Build scalable tracking frameworks to consolidate disparate data sources (e.g., feedback, sentiment, cohorts)
• Partner with senior team members to support weekly driver communications and live market-clearing strategies
• Participate in marketplace “on-call” rotations, which include occasional weekend coverage

Who You Are

• Analytical & Curious – You love digging into data, discovering patterns, and testing hypotheses
• Scrappy & Resourceful – You find ways to get things done even with limited resources or ambiguous direction
• Detail-Oriented & Reliable – You build clean dashboards, document your work, and check for accuracy
• Proactive Problem-Solver – You enjoy working through ambiguity and finding ways to make things better
• Communicative & Collaborative – You can explain your work clearly and work well across functions
• Growth-Oriented – You’re excited to learn, take feedback, and grow your career in operations and analytics
• Comfortable With Ambiguity – The business is growing and changing rapidly; you’re ready to solve tomorrow’s problems today
• Embraces AI as a force multiplier, uses AI to move faster and think bigger

What You Bring

• 3 years of experience in analytics, operations, consulting, or project support roles
• Consulting background strongly preferred – candidates with structured problem-solving and client-facing experience have thrived on this team
• High proficiency with SQL and Google Sheets; bonus for experience with Looker, Hex, or Tableau
• Comfort using AI tools and LLMs (e.g., Gemini, ChatGPT, Claude) to accelerate research and build
• Experience in a high-growth environment, marketplace, or logistics business is a plus
• Exposure to gig economy or marketplace dynamics is of interest, though not required
• Strong organizational skills and the ability to juggle multiple priorities

Compensation:$100,000 - $115,000 per yearThe pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and generous PTO for full-time roles.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.
Join us in building the future of ecommerce logistics and in doing the work of our lifetime!
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