Collections Specialist (Not Medical) at Zone Distribution – Spring, Texas

A Collection Specialist manages and collects on past-due accounts by contacting clients, negotiating payment plans, and resolving billing issues, all while adhering to collection laws and maintaining accurate records of activities and financial data.

Key Responsibilities:

• Informing debtors of overdue payments.
• Working to secure payment to maintain the company’s financial health.
• Support collection efforts by following up on past-due invoices and documenting correspondence.
• Identify and recommend process improvements to enhance collection efficiency and reduce errors.
• Ensure compliance with internal billing policies, audit requirements, and financial regulations.
• Performs other related duties as assigned.

• Minimum 3 years of collections or AR experience in a mid- to high-volume environment.
• Strong understanding of invoicing for service and product-based businesses; experience with progress billing or job-based invoicing is a plus.
• Experience with P21 (Prophet 21) software preferred; experience with similar ERP/accounting systems acceptable.
• Strong attention to detail and a high level of accuracy.
• Proficiency in Microsoft Office Suite, especially Excel.
• Excellent organizational and time management skills; able to manage multiple deadlines.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to work independently and collaboratively across departments.
• Customer service mindset with the ability to handle escalated billing issues professionally.