Process Improvement Specialist - Dallas or Houston at Pediatric Associates – Dallas, Texas

PRIMARY FUNCTION

The Process Improvement Specialist serves as an extension of the Market President, driving operational consistency and accountability across clinic locations in Texas and Arizona. This role is responsible for conducting comprehensive operational audits, establishing and tracking market-wide initiative progress, and elevating the practice management function through on-site coaching, observation, and reporting. The Process Improvement Specialist is a high-visibility role that interfaces directly with Practice Managers, clinical staff, and market leadership to ensure standards of operational excellence, patient experience, and service culture are consistently met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Clinic Operations Auditing

Conduct scheduled and unannounced operational on-site audits across market clinic locations, evaluating Practice Manager and clinic execution of core operations responsibilities

Assess clinic performance, environment, patient flow, team communication, staff scheduling, policy adherence, and administrative compliance

Evaluate customer service standards, patient-facing experience, and overall look and feel of clinic facilities

Document audit findings and create written reports with actionable recommendations for improvement

Follow up on prior audit findings to confirm corrective actions have been implemented

Market Initiative Accountability & Tracking

Serve as the accountability partner for market-wide operational and strategic initiatives, ensuring consistent implementation across all clinic locations

Build and maintain tracking systems for market initiatives, capturing status, milestones, blockers, and completion timelines

Prepare and distribute regular initiative progress reports to Market Directors, Market President and relevant stakeholders

Identify clinics or markets falling behind on initiative adoption and escalate with recommendations for intervention

Facilitate communication between market leadership and Practice Managers on initiative rollouts, updates, and expectations

Reporting & Analytics

Develop and deliver operational performance summaries, trend analyses, and audit scorecards to market leadership

Maintain organized records of audit history, initiative tracking data, and operational metrics by location and market

Identify patterns and themes across audit findings to surface systemic opportunities for the broader market

Special Projects

Support Market President on high-priority initiatives, research, process improvement pilots, and organizational projects

Assist with new clinic onboarding, operational assessments for underperforming locations, and cross-market standardization efforts

Represent the Market President at clinic-level meetings and leadership touchpoints as needed

QUALIFICATIONS

EDUCATION:

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or a related field required

EXPERIENCE:

3–4 years of progressive experience in clinic operations required

Demonstrated ability to conduct operational audits, assessments, or quality reviews in a multi-site healthcare environment

Experience working in a pediatric, primary care, or multi-site ambulatory care setting preferred

Familiarity with practice management roles, responsibilities, and operational workflows in a clinical environment

Experience developing accountability frameworks, standard operating procedures, or operational scorecards

KNOWLEDGE, SKILLS AND ABILITIES

Demonstrated ability to build credibility quickly with frontline teams while maintaining an executive-level perspective

Strong written communication skills with the ability to produce clear, professional reports and executive-ready summaries

High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); comfort with tracking and reporting tools

Strong organizational skills with the ability to manage multiple concurrent projects and deadlines

Ability to travel approximately 50% of the time across Texas and Arizona markets

TYPICAL WORKING CONDITIONS

Non-patient facing

May rotate working in the office and remote

U.S. based

50% Travel required

OTHER PHYSICAL REQUIREMENTS

Vision

Sense of sound

Sense of touch