Guest Services Associate in West Yellowstone, Montana at Generation Hospitality

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

About The Role

The Guest Services Associate is a seasonal, front-office position responsible for delivering a warm, seamless experience to guests staying in our 50-cabin operation. In this highly guest-facing role, you will serve as the primary point of contact before, during, and at the end of each stay—assisting with reservations, check-in, and check-out, while ensuring guests feel informed, welcomed, and well cared for. You will also play a key role in coordinating with the broader team so guest needs are promptly addressed and important information is accurately shared. This role is ideal for someone who enjoys engaging with people, is detail-oriented, and thrives in a hospitality-focused environment.

What You'll Do

• Greet guests warmly and provide a welcoming, professional first impression at the front desk.
• Support guests with making, modifying, and confirming cabin reservations via phone, email, and in person.
• Manage the full check-in process, including verifying reservations, processing payments, and issuing keys or access instructions.
• Handle check-outs efficiently, including final billing, payment processing, and addressing last-minute questions or concerns.
• Clearly communicate cabin amenities, property policies, local attractions, and other key information to guests before and during their stay.
• Respond promptly and courteously to guest inquiries, requests, and issues, escalating to supervisors or other departments when needed.
• Collaborate closely with housekeeping, maintenance, and other team members to ensure guest needs and special requests are understood and fulfilled.
• Accurately record guest requests, incidents, and relevant information in the property’s reservation or guest management systems.
• Monitor daily arrivals, departures, and occupancy to help ensure smooth cabin turnover and a positive guest experience.
• Assist with handling phone calls, emails, and messages, ensuring timely and professional communication with current and prospective guests.
• Maintain a clean, organized, and welcoming front desk and lobby area at all times.
• Follow established procedures for cash handling, credit card processing, and confidential guest data management.
• Support other front office tasks as assigned to ensure smooth daily operations during the seasonal period.

Qualifications

• Previous experience in hospitality, customer service, or a front-desk role preferred.
• Strong verbal and written communication skills in English.
• Friendly, professional demeanor with a genuine commitment to guest satisfaction.
• Ability to handle multiple tasks at once in a fast-paced, guest-focused environment.
• Comfort using computers and reservation or property management systems (or ability to learn quickly).
• Strong attention to detail and accuracy in handling reservations, payments, and guest information.
• Reliable, punctual, and able to work a seasonal schedule, including evenings, weekends, and holidays as needed.
• Problem-solving skills with the ability to remain calm and courteous in challenging situations.
• Ability to work effectively both independently and as part of a team.
• High school diploma or equivalent required; additional hospitality training or education is a plus.