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Technical Account Manager, DSP Operations in New York, New York at Index Exchange

NewEmployment Type: Full-Time
Index Exchange
New York, New York, United States
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Job Description

About Index Exchange:
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

What we’re looking for:
As the Technical Account Manager for DSP Operations in NA, you will enhance the performance and efficiency of IX's DSP partners in the NA region. Your role will involve creating and executing strategic plans, optimizing integrations, and providing technical support to partners, ensuring scalability and improved performance.
Here’s what you’ll be doing:
  • Day-to-Day Technical support for DSPs:
    • Oversee the complete lifecycle of DSP partnerships in NA from onboarding to integration.
    • Provide day-to-day technical support, troubleshooting issues, and assisting account managers with strategic planning.
    • Act as the main point of contact for technical support, resolving issues, and escalating problems when necessary.
    • Participate and join POD meetings daily, weekly, as required.
    • Daily monitoring of Key KPIs and integration health metrics.

  • Collaborate internally and externally to complete tasks for DSP Partners:
    • Build and maintain relationships with stakeholders, both internally and externally.
    • Collaborate with commercial counterparts and engage in tickets and threads as required to complete tasks.
    • Track tasks and initiatives in collaboration with internal and external teams

  • Support Strategic Planning and Proactively identify opportunities for growth:
    • Contribute to strategic projects and initiatives with commercial stakeholders, offering insights into larger opportunities for the region.
    • Identify ways to improve performance and efficiency, using data-driven analysis for DSPs partners.
    • Understanding the main objectives for our partners and how tasks we are executing for them contribute to growing our SOV

  • Use Data Analysis to identify insights and resolve problems:
    • Use internal BI tools to gain an in-depth understanding of performance related issues, and opportunities to increase revenue
    • Regularly review integration health and monitor DSP KPIS, flagging issues and resolving problems with partners proactively.

  • Gain in-depth product expertise to participate in technical conversations:
    • Serve as a consultant to strategic DSP partnerships, helping them understand product offerings and achieve business objectives.
    • Develop a deep understanding of Index’s product offerings and exchange functions for both DSPs.
    • Participate in and support experiments, product releases, and the development of new features on the exchange.

  • Complete daily, monthly, and quarterly Operational Tasks:
    • Perform required operational tasks for the region and globally as required.
    • Ensure proper maintenance and documentation of partners' unique setups and existing problems/issues.

  • Act as an Escalation POC:
    • Act as an escalation POC for issues impacting NA DSPs, routing problems to the correct teams or resolving them independently.
    • Act as an escalation point for issues occurring in APAC/EMEA outside of international working hours

  • Project Management and Goal Execution:
    • Support the execution and development of team goals and strategic initiatives through project management and creating presentation decks.

Here's what you need:
  • 3-4+ years of experience in Solutions Consulting, Technical Account management, or similar role in the programmatic space, focusing on DSPs, SSPs or publishers.
  • Strong leadership skills with a successful track record of managing projects with multiple stakeholders.
  • Creative thinker with the ability to bring innovative solutions to a technical environment.
  • Team player with a positive outlook, contributing to a growing organization.
  • Proven ability to work in a high-growth, fast-paced environment with limited processes.
  • Highly motivated self-starter with a proactive and success-driven personality.
  • Exceptional analytical and consulting skills with experience in SQL
  • Strong verbal and written communication skills.
  • Extensive knowledge of programmatic advertising (SSPs, DSPs, RTB, publisher and servers, video players, OTT), web and mobile development (HTTP, HTML, CSS, JavaScript, JSON, APIs), and big data/data science
Salary: The base salary range for this role is $105,000 USD to $150,000 USD . The total compensation package may vary depending on non-discriminatory factors such as job-related knowledge, skills, and experience.

Why you’ll love working here:
  • Comprehensive health, dental, and vision plans for you and your dependents
  • Paid time off, health days, and personal obligation days plus flexible work schedules
  • Competitive retirement matching plans
  • Equity packages
  • Generous parental leave available to birthing, non-birthing, and adoptive parents
  • Annual well-being allowance plus fitness discounts and group wellness activities
  • Employee assistance program
  • Mental health first aid program that provides an in-the-moment point of contact and reassurance
  • One day of volunteer time off per year and a donation-matching program
  • Bi-weekly town halls and regular community-led team events
  • Multiple resources and programming to support continuous learning
  • A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Equal employment opportunity
At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index everywhere, Index anywhere
Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

AI Disclaimer: Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review.
Vacancy Status: This posting is for an existing vacancy.

Job Location

New York, New York, United States

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