Supply Operations Associate (Fixed Term Contract) in New York, New York at TodayTix Group
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Job Description
The Supply Operations Associate is an individual contributor role responsible for supporting the accurate setup, maintenance, and day-to-day operational execution of live events across the US market. This role focuses on high-quality operational delivery at scale—ensuring events, inventory, and pricing are executed correctly across sales channels, and that partner and internal requests are handled efficiently and professionally. Associates work within clearly defined processes and receive guidance from senior team members, while developing confidence in identifying issues, asking the right questions, and escalating appropriately.
The Supply Operations Associate collaborates closely with other Supply Operations team members and cross-functional partners to support onsales, live trading, access programs, and post-event checks. Success in this role is driven by attention to detail, strong communication, and a service-oriented mindset.
Please note: This is a 1 year, fixed term contract. Candidates must be based in the greater NYC area. We work collaboratively, with a minimum of 2 days per week in our NYC office. This role will cover weekend days as well as weekdays.
We aim to be transparent and consistent from the start. To support fairness and equity across the team, this role has a fixed salary of $55,000 per year, which applies to all candidates at this level.
Accurate Operational Execution: Events and inventory are set up and maintained correctly, following established processes with minimal errors.
Reliable Partner Support: Venue and supply partners receive timely, clear, and helpful operational responses.
Consistent Inventory Management: Inventory loads, updates, and pricing changes are completed accurately and on time.
Effective Escalation: Issues and uncertainties are flagged promptly, with clear context and supporting detail.
Process Adherence & Growth: Work is completed in a structured, repeatable way, with growing confidence in systems, tools, and workflows.
Event & Inventory Operations:
Support the setup and maintenance of UK events across internal systems and sales channels.
Load and manage ticket inventory with a strong focus on accuracy and completeness.
Process event amendments, cancellations, and postponements in coordination with senior team members.
Assist with UK access programs, including rush, lottery, and other initiatives.
Partner & Internal Support:
Respond to day-to-day operational inquiries from UK venue and supply partners, primarily via email and internal tools.
Communicate clearly and professionally regarding inventory status, updates, and operational changes.
Work closely with senior associates and managers to resolve issues and escalate risks when needed.
Reporting, Checks & Reconciliation:
Support the preparation of operational reports and routine checks.
Assist with post-event reconciliation tasks and investigations into discrepancies.
Follow audit and quality-control processes, flagging potential errors or inconsistencies.
Cross-Functional Collaboration:
Coordinate with Merchandising, Partnerships, Venue Partners, and Customer Experience teams to support smooth event launches and sales.
Support the rollout of new tools, integrations, and operational processes in the UK market.
Follow documented SOPs and contribute feedback to improve workflows and documentation.
Experience in live events, ticketing, operations, or another detail-heavy, high-volume operational environment.
Interest in the end-to-end ticketing lifecycle for live events.
Strong attention to detail and comfort executing structured, repeatable tasks.
Clear written communication skills and confidence working via email and internal tools.
Strong organizational skills and ability to manage multiple tasks and deadlines.
Comfort working with spreadsheets and basic reporting tools (Excel or similar).
A proactive, service-oriented mindset and willingness to ask questions and learn.
Flexibility to support event schedules, including some weekend coverage.
An interest in theatre, arts, festivals, or live entertainment more broadly