Patient Account Specialist I at Northeastern Vermont Regional Hospital – St. Johnsbury, Vermont

Northeastern Vermont Regional Hospital (NVRH) is seeking a Patient Accounts Specialist I to join our Patient Business Services team. In this important role, you will help ensure accurate and timely billing, support patients with the financial aspects of their healthcare journey, and contribute to the organization's overall financial health. This is a great position for someone who is detail-oriented, analytical, and committed to excellent customer service.

As a Patient Accounts Specialist I, you will be responsible for processing claims, managing insurance denials, following up on outstanding balances, and ensuring accounts are resolved accurately and efficiently—while upholding NVRH’s mission, vision, and values.

Key Responsibilities

• Process and resolve patient accounts, including billing, follow‑up, denial management, and assigned A/R responsibilities while supporting positive patient relations.
• Ensure accurate documentation and regulatory compliance, maintaining attention to detail and adhering to hospital policies, confidentiality, safety standards, and emergency procedures.
• Manage workload effectively, prioritizing tasks, meeting deadlines, and supporting team productivity through collaboration and assistance.
• Deliver exceptional customer service, demonstrating NVRH’s Standards of Behavior and AIDET principles while communicating clearly and respectfully with patients, coworkers, and departments.

Qualifications

• 1–5 years’ experience in hospital access, medical office secretary work, or billing with insurance processing involvement preferred
• Familiarity with CMS1500 and UB04 claim forms
• Strong analytical, communication, and basic math skills with proficiency in Microsoft Word, Excel, Outlook, and related programs.

About NVRH

Northeastern Vermont Regional Hospital is a community, not‑for‑profit, critical access hospital located in Vermont’s Northeast Kingdom. As one of only two Vermont hospitals designated Baby Friendly™ by the World Health Organization, NVRH provides a full spectrum of primary, preventive, specialty, inpatient, outpatient, and emergency services. With more than 700 dedicated employees, NVRH serves over 33,000 residents across Caledonia and southern Essex counties and is deeply committed to improving community well‑being through social and health initiatives.

Benefits

Join our Patient Business Services team and build a meaningful career supported by excellent benefits, including:

• Competitive compensation
• Student loan repayment
• Tuition reimbursement
• Paid time off
• Complimentary gym membership
• Affordable health, dental, and vision plans
• 401(k) with company match
• Additional employee perks