Contracts Manager in Oakland, California at Informed K12

This role owns the commercial execution layer of our revenue engine - from the moment a deal enters late stage through contract signature, renewal, and the operational work that follows. You will sit at the intersection of Sales, Customer Success, Finance, and the districts we serve, and you will be the person who keeps deals moving cleanly and on time.

The role is high-volume, supporting a team of about 30 across Sales and Customer Success. With a growing customer base in the hundreds and the majority of renewals concentrated in a three-month window between July and September, prioritization, organization, and a view towards automation are all must-haves. You will manage that peak without dropping threads, because you have built systems that scale and a working style built around precision and proactive communication.

This is not a role for someone who waits to be told what to do. You will inherit workable systems and be expected to make them better, including redesigning Salesforce data structures, creating smarter approval workflows, and actively pursuing automation opportunities including AI-assisted tooling and contract signing automation through our own product. We run lean by design. Part of this job is continuously improving the systems that allow us to do that.

You will report into the Revenue Operations function.

You’re a seasoned operator who has spent several years in the commercial execution layer of a B2B SaaS business. You’ve worked deals, managed renewals at volume, navigated redlines, and built enough pattern recognition to know what’s standard, what’s workable, and what needs to go up the chain. You don’t need a playbook for every situation. You’ve worked enough deals to recognize patterns, handle standard exceptions, and know when something needs escalation.

Your outputs are accurate the first time. When something is going to be late or blocked, you say so before someone has to ask. You hold AEs and CS to process without damaging the relationships that make the work happen. You’re comfortable discussing contract terms directly with district stakeholders and can hold the line on commercial terms when needed.

You think about systems the way an engineer thinks about code - what breaks downstream if I do it this way? You’re not waiting for someone to hand you an automation opportunity. You’re already looking for the next place to remove a manual step, and you know enough about Salesforce architecture and AI tooling to actually build the solution, not just identify the problem.

…we want to get to know you!