IQLA - Student Support Specialist - Eligibility Pool at IQLA – Simi Valley, California

Application Deadline: 2/19/2027 @ 4:00pm

Our postings are eligibility pools for positions that may arise during the 2026-2027 school year, ONLY. Applications and interviews are for consideration to be placed in the eligibility pool. As our enrollment continues to grow during the year, there is no way to forecast when a position will open up, which is why there are no set number of open positions listed, nor is such information given out.

ABOUT iQ ACADEMY, LOS ANGELES AND THE STUDENT SUPPORT SPECIALIST POSITION:

iQ Academy, Los Angeles delivers online/virtual home based instruction to K-12 students in California. While our schools do offer some scheduling flexibility, students are still required to complete approximately 4-6 hours of coursework daily and log attendance. K12, inc. is our curriculum provider. Virtual schools are new models in public education. They look both backward to what we know works well in educating children, and forward to see how technology can help us implement these strategies with children. Virtual school teachers are part of a pioneering effort. Our teachers and staff, therefore, need to share the school’s pioneering mission and approach.

The Student Support Specialists offer personalized assistance to students identified for additional support. This assistance includes individual guidance in navigating the curriculum, executing Back on Track Plans, finishing assignments, advocating for extra support, and offering any other academic assistance required, along with fulfilling other responsibilities as required within their contracted hours.
HOURS AND SALARY INFORMATION:
Full Time: Monday-Friday 8:00am-4:30pm You are not allowed to have another job during these contracted hours.
Full time Student Support Specialists: $24.25 per hour

We do participate in CalPERS. Please contact your CalPERS counselor about how employment with iQ Academy, Los Angeles may affect your personal PERS account. Only full time employees are offered health, dental, and vision benefits. Benefits information is only given out upon offer. We do provide training for all programs and we have a great staff to serve as your support system.
Job Title: Student Support Specialist
Reports To: Student Engagement Administrator
FLSA Status: Non-Exempt
Department: Student Engagement

Overview:
Virtual schools are new models in public education. They look both backward to what we know works well in educating children, and forward to see how technology can help us imple ment these strategies with children. Virtual schoolteachers are part of a pioneering effort. Our teachers and staff, therefore, need to share the school’s pioneering mission and approach.
Essential Duties and Responsibilities:

• Work with Student Engagement Administrator to support students through: Social emotional learning, 7 mindsets, and engagement initiatives.

• Provide students who are referred for additional support, including direct one on one help in: Navigating curriculum, implementing Back on Track Plans, completing assignments, advocating for additional support, other academic supports as needed.

• Conduct assemblies, small group, and one on one sessions to assist students in state testing preparation and assessment taking strategies.

• Assist in proctoring STAR 360 assessments

• Assist in creation and delivery of professional development

• Assist when requested in encouraging students to access graduation plan.

• Reaching out to community stakeholders LCAP outreach and community involvement.

• Improvement in school initiatives.

• Support school Esports Program.

• Host weekly Continuing Care group sessions to allow students to engage, ask questions, and receive light-touch support

• Maintain detailed documentation on each student.

• Review and analyze data collected during surveys to identify students at risk and offer additional supports.

• Attend meetings, conferences, and trainings, as needed

• Proctor state/federal test, in-person, as assigned.

• Participate in school-wide activities, as assigned

• Other duties, as assigned
Requirements/Experience:

• Strong Organizational Skills

• Detail Oriented

• Able to balance and complete multiple projects

• Proficient with Microsoft Excel, Word, and Outlook

• Strong Interpersonal and communication skills

• Self-directed but comfortable working as part of a team

• Strong leadership skills

• Ability to travel to events, as needed
Certificates and Licenses:

Associates Degree

Bachelor's degree (desired)
Competencies:

Adaptability: Accepts criticism and feedback; Adapts to changes in the work environment; Changes approach or method to best fit the situation; Manages competing demands; Inspires the trust of others; Keeps commitments; Treats people with respect; Upholds organizational values; Works with integrity and ethically

Communications: Exhibits good listening and comprehension; Expresses ideas and thoughts in written form; Expresses ideas and thoughts verbally; Keeps others adequately informed; Selects and uses appropriate communication methods

Dependability: Commits to doing the best job possible; Follows instructions, responds to management direction; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Takes responsibility for own actions

Job Knowledge: Competent in required job skills and knowledge; Displays understanding of how job relates to others; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Uses resources effectively

Planning & Organization: Integrates changes smoothly; Plans for additional resources; Prioritizes and plans work activities; Sets goals and objectives; Uses time efficiently; Works in an organized manner

Quality: Applies feedback to improve performance; Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Monitors own work to ensure quality

Use of Technology: Adapts to new technologies; Demonstrates required skills; Keeps technical skills up to date; Troubleshoots technological problems; Uses technology to increase productivity

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office Suite; and experience using a student information system and/or other type of database software. Experience moderating web meetings for small and large groups

Supervisory Responsibilities: This job has no supervisory responsibilities
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A flexible schedule is required.

This position is a virtual position working from a home office. Must have ability to travel throughout the school year within and between assigned geographic areas to support students, attend regularly scheduled meetings, proctor state exams and participate in school activities and orientations.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 15 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Restrictions on Time Off:

TBD based on the school calendar

* Use of sick time under the California Healthy Workplaces, Healthy Families Act of 2014 may be approved during the above restricted dates
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.