Office Manager in Norwood, Ohio at PLK Communities, LLC

Now in its 25th year, PLK has just moved its Corporate team into the new, self-designed, elegantly modern office space at the famed Factory 52 in Norwood. There, the Office Manager is responsible for the overall coordination and execution of corporate office operations, ensuring a highly professional, polished, and efficient environment. This role serves as the front-facing representative of the company and plays a critical role in shaping the daily experience of associates, guests, and leadership. This position sets the standard for professionalism within the corporate office.

The ideal candidate is exceptionally organized, detail-oriented, and composed under pressure, with strong business and technical acumen. This individual demonstrates a consistently professional presence and appearance, takes pride in maintaining a polished office environment, and delivers a high level of service in all interactions—including high-pressure or challenging situations.

This position is in-office, Monday through Friday from 8:00 AM to 5:00 PM, and reports to the Vice President of Human Resources.

Key Responsibilities

• Serve as the first point of contact for the corporate office, including managing incoming calls, greeting visitors, and handling inquiries with professionalism and discretion

• Maintain a clean, organized, and fully stocked office environment, including daily preparation and upkeep of refrigerators, snack stations, coffee stations, and common areas

• Manage all incoming and outgoing mail, including sorting and distribution

• Oversee office supply inventory, ordering, organization, and cost tracking

• Provide high-level administrative support to corporate leadership and staff across departments

• Support certain Human Resources and onboarding functions

• Perform monthly credit card reconciliations with accuracy and timeliness

• Lead planning and execution of company events, meetings, and internal functions, including associate engagement initiatives and GIVE PROUD philanthropy/volunteer events

• Coordinate conference rooms, meetings, and office schedules

• Oversee corporate office operations and act as liaison for building management, concierge services, and facilities needs

• Maintain and distribute accurate company and property contact lists

• Coordinate catering and meal orders as needed

Key Qualifications & Skills

• Proven ability to manage multiple priorities in a fast-paced, high-demand environment

• Exceptional attention to detail and follow-through

• Strong organizational, time management, and problem-solving skills

• Professional, polished presence with a strong sense of ownership over office presentation and experience

• Ability to remain calm, composed, and effective when handling high-volume activity or challenging interactions

• Excellent written and verbal communication skills

• Strong judgment, discretion, and ability to handle sensitive information appropriately

• Self-starter with a proactive mindset and commitment to high standards

• Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with Adobe and/or Canva preferred

• Experience supporting senior leadership in a corporate environment preferred

• Event planning, associate engagement, or volunteer/philanthropy coordination experience preferred

• Experience in multi-family/rental operations preferred